Togo's Sandwiches - Ceres

I always dash my Togos order... I work ALOT of hours from home so cooking is not always an option for me. Every so often I will use door dash to order a sandwich and a soup. I have ordered now maybe 6 -8 times total within a 5 month span. Sometimes the food is great, and others, it's absolutely poor. I've noticed that this Togos is NOT consistent whatsoever. On 3 occasions now, my soup bowl has been LESS than half full!!! Very upsetting. You pay premium prices at TOGOS already as it is, and to receive a bowl of soup that is equivalent to a couple of bites is absolutely ridiculous. Also, I've noticed that if I don't call them to go over my order with them, they will always get it wrong! Very upsetting.

I ordered 7 sandwiches online and when we picked them up and brought them home we noticed none of the sandwiches' had the order number written down. In order to find out who ordered what we had to open up each sandwich. when I called togos to explain they said they don't number them unless we ask them too. Made no sense to me. I asked to speak to a manager and I think she forgot to place me on hold because I could hear her say there was a lady on the phone complaining. She then answered again and said the manager was not in. I asked for the managers name in which she hesitated and finally said Genesis. I'm almost 100% sure the manager was there but she didn't want to talk to me. Poor customer service. if i can give 0 stars i would.

Awesome service. The 3 young ladies were quick efficient and polite. Great job!

Very RUDE customer service. Price of a Sandwich has gone up and The quality has gone down. Extra charge on everything ... never go here

My husband and I went to have lunch at this location (1560 Hatch Rd). We ordered, Andrew was very polite and even recommended something similar to what I always order. I got out of my comfort zone and tried the number suggested. When we were getting ready to pay I specifically asked about my rewards. Specially since our purchase was $49.76. If we are spending that much money we should be earning the rewards, right! He said yes, I’ll add that at the end. He rang everything up and gave us our total. We paid, then I asked how are you going to add the rewards, by my phone number or name. He then said, oh sorry I forgot to add your phone number. I told him that’s why I specifically asked you before you rang us up. I asked what do we do now? He was honest and said he didn’t know how the rewards system works and didn’t know how we could get the points. Then he asked Giselle, the shift supervisor. She was very rude and unprofessional! Said we couldn’t add the points and she didn’t know. She then proceeded to help the family, which by the way was very rude to them as well. I asked her I thought you were going to help me figure this out and she said no, I’m helping them. Even though Andrew could have rang them up while she helped us. She chose not to and left Andrew trying to figure out the situation. And supposedly she was the shift supervisor! Bottom line I was told the manager was on vacation and they would give her my number for her to contact me. Said she would be back in one week. This happened on 08/07/23 it’s now 08/17/23 and I haven’t heard from them at all! Can’t fix situations but sure can charge you card right away! And no we don’t want free food, if we are spending money at your location and you have a rewards system we should be earning our points! Word of advice train Giselle how to be a good POLITE SHIFT SUPERVISOR. Andrew thank you for trying to fix your mistake and staying polite.