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Contribute Feedback What Berenice Rios likes about Santa Fe:
Our first time going to this restaurant we had a small problem due to incorrect information with a card but the manager and waitresses were super cool and solved the problem super quickly, everyone was very friendly and our waitress was super friendly and attentive, the food was delicious. View all feedback.
What Charlie Laverdetson doesn't like about Santa Fe:
To my surprise my party of 6 including two kids, automatically had the 18% gratuity included as if we were a party of over 8 in some fancy place for horrible service ?? constantly had to call another waiter which I understood they were busy but if the tip is included and I still have to do someone else’s job then that is unacceptable. This restaurant was my go to and now it’s regrettably the last place I’d come to. View all feedback.
Our first time going to this restaurant we had a small problem due to incorrect information with a card but the manager and waitresses were super cool and solved the problem super quickly, everyone was very friendly and our waitress was super friendly and attentive, the food was delicious.
Came in a Tuesday night to celebrate my graduation. Cakes ahead to reserve a table for 10. Which when we arrived they had it ready for us. The server Saul was very helpful and friendly. He made us feel welcome. Once he took our order of drink and brought them to our table he took our order, then he got busy with another table. We didn't see him again. Anther server brought us our order out one plate at a time, mind you out dishes we on the hotline waiting and waiting. She finally decided to bring me my plate by the it was dry and not hot at all. Incomplete dish I asked her for the rest of it with an attitude she said it was coming. WELL, I guess the tortillas never grew feet and walked themselves to the table cause they NEVER arrived. It was then she offered to redue my order which by then everyone else was done eating! This use to be a good place to eat. Now I don't recommend. It at all. It gotten to expensive and the service and taste is horrible! The restrooms were nasty doors don't lock. Women's restroom door is very hard to open. The added the gratitude which I don't agree with because the service was terrible. Never did they came to offer us refills or to check up on us. WE had to call out for the service! DON'T WASTE YOUR MONEY AND TIME IN THIS PLACE! $300 down the drain!!
Food is ok but the service is a hit or miss. Sometimes I get great service and others I get mediocre service. Once I had a phone order, I picked up my food and went home to see they didn't get my order correct. I called them and the girl said she read my order on the phone but she didn't. She said if I wanted to make another order but denied because I didn't want to wait 20 minutes more and drive back. I would've given a 4 if the employee didn't lié about saying about reading my order.
I went to eat with my partner, I askedMy account stopped and he told me that it couldn't be done and the colleague didn't pay me and he told me thank you no more
It is very delicious but if it lacks a little hygiene, a cockroach was in one of the armchairs......
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