Berkshire Palate - North Adams

Not great. Plate I was brought did not match the menu description. Husbands meal was mediocre. We likely won’t be back.

We had great meal, wonderful service and a very cool space! loved the beer menu.

Terrible bar service. The bartender (woman..flowy top… zero customer service) never even looked at us !!! I’ve literally never experienced anything like it.

If you notice all of the reviews save two are from months ago before the move to Pittsfield. The surly manager and indifferent staff made my experience just awful. I won’t be going back.

We arrived for an early dinner before a show. We told the waitress we have a show at 730 it was 540. No problem thank you for letting us know she said. A table of 5 arrived about 40 mins after us, which were seated across from us. This will be an important detail later. Our order was placed by 550...6pm rolls around 620, 630, 650...the table that placed their order 40 mins after us gets their food....we still have none. We ordered some of the same meals the Steaks specifically...We kindly say we have the show at 730....ok it will be right out another 15 mins go by. At this point we ask to see the manager. I mention to him we said when we came in we had a show 2 hours from our arrival time, his response Yeah you and everyone else what do you want me to do . Everyone else being just as upset as we were. I say I 'm sorry but we haven 't eaten, and my kid especially needs to eat. His response Yeah I haven 't eaten all day either excuse me you opened at 5pm, your an adult my kid is at school all day so don 't compare apples to oranges. A real manager would have said I am so sorry your drinks are on us here is a gift card for future use we are so sorry. Nope he was rude, confrontational and even after he said our food was coming out now we STILL waited another 10 mins (7:15) no food came out. We handed our waitress a very generous tip it was NOT her fault by any means. The kitchen, the manager need to learn a lesson is customer service...the customer isn 't always right but in this case we had every right to be upset and you say there and berated me for being upset. We won 't be back, we won 't be recommending.