Restaurants containing keyword british, in Hartley Wintney

"One of the worst restaurant experiences of our lives! We were very surprised as always loved the Elvetham and aware that it had changed hands but didn’t expect this! We arrived to a very somber table with one mini candle on it (for a table of 6) and one of the tables was unstable. Basics details throughout were neglected. Ordering drinks was the most farcical experience. My partner ordered a very nice bottle of red wine which was brought to us unopened. The other drinks did not arrive. We then asked someone to open the wine which took another 10 minutes. A waiter appeared, took the wine to a different table, opened it with a very cheap bottle opener and then bright it back to the table with the cork in the bottle. The bottle was not served or tasted! I then complained to the general manager who made up some very weird story. He then came back with another bottle and did pretty much exactly the same thing but this time left the flakey cork on a plate next to me! No care taken at all with opening it and clearly the staff did not know how to open wine. Starters arrived with about 3 waiters none of whom knew what the food was and who had ordered it. I then asked the general manager what was on my plate and he ignored me. I asked again and he said he wasn’t sure he would find out! He never came back. Instead he sent a 16 year old very nice waitress to deal with us. Something very unfair as we were already pretty irate. We then ordered more drinks a glass of Pinot Grigio and a gin and tonic. We waited and waited. I then complained again and still nothing. After another long wait the bar lady appears at our table (from an entirely different room) to ask what type of gin we wanted!! Still no white wine. This went on and on all evening. The GM was in the background but not dealing with our table as he should have. We ordered a ‘cheese board’ which was bits of horrible cheese from a pick and mix. We had some cheddar which had the plastic rind in it and it was adorned by a manky bunch of grapes and 3 celery sticks that had gone the wrong way! The cheese came without cheese biscuits for which we had to ask twice for. They then arrived and were Jacob’s cheese biscuits. The cheese cost £12. This experience will not be repeated as we will not be returning. What a shame as it’s such a lovely place. I just hope the wedding guests won’t be disappointed today the wedding room was being prepared when we arrived. Shocking experience especially as it seems to pride itself on trying to be fine dining! What a joke and what a way to train and treat your staff."

#British

Details

British Dining Full Breakfast Lunch

The Station Pizza Kitchen

3.8

Menu

Online table booking

3.8

Menu

Online table booking

City: Hart, 1-3 Fleet Road, GU51 3QJ, Hart, United Kingdom

"We went to the station for lunch. The staff were all very friendly and welcoming and provided the kids with colouring to keep them occupied. The food and service was great and and good value for money. Would recommend!"

##8 Seafood in Hart

Details

#8 Seafood in Hart