Chili's Grill - Sterling

Great service and clean restaurant,First of all for some reason my GPS couldn't find this Chili's even though I was like across the street. However the food was really good our server she was really experienced and paid attention to the details and knew how to read the table. Great good and highly recommend the Steak 10oz and Pasta

So I'm gonna get my bad luck. I do and sit and wait at 6:00 o'clock just to say that they are closed. all the chefs went out! that is extremely bad administration to deteriorate a situation to this point

Would give zero stars if could. The first time we visited, dine-in was closed, but we decided to give it another try today. Absolutely horrible customer service. My husband and I, after being directed to our table, noticed that the stroller for our 6-month old twins would probably be in the way for servers. We tried to get the hostess' attention, but she proceeded to continue speaking with a server while looking at us. When she eventually came over, we told her our concern. She seemed to linger confusingly for a minute and then told us she would check on it. Again, we waited for an inordinate amount of time. One server came out and what do you know...she had to get by. She wouldn't even wait for me to move the stroller. Simultaneously, we see the hostess return to the front to help incoming customers, not once returning to assist us. Again, our concern was being in their way. My husband found another restaurant and we are happily dining there now. Will not return.

We requested a table for two and were told that there was a twenty minute wait despite the fact that the majority of the tables were empty. The hostess stated that they were short staffed in the kitchen, hence the wait. We inquired if we could sit down at a table and were informed that that was not possible due to the “wait.” It was raining heavily and we simply wanted to sit, have dinner, and wait out the storm. To add insult to injury, the hostess ignored us multiple times before we requested a table. I will be contacting Chili’s corporate. We could have easily have been served a drink while waiting for the food. This level of incompetence is unacceptable.

Very dirty, waited for someone to acknowledge that we were there, along with a family that arrived before us, not sure what was going on. 3 server in the bar area and 2 in the dining room. She never looked at us.