Brio Cafe - Ventura

I called to ask whether a salad could be made without the dressing and salt mixed in, to accommodate a health situation I’m currently navigating. I even pointed out that I understand it might be a weird request, as a way of acknowledging my situation without having to go into detail about it with a stranger. The woman I spoke to responded by saying “yeah that is weird.” Given I wasn’t asking for her opinion on my current dietary restrictions, I then re-asked her whether or not my request was possible. She explained that they can’t do that because as soon as the lentils are done, they add a vinaigrette to them. Totally fair. I asked what ingredients are in the vinaigrette and she responded “this is too complicated” in a frustrated tone then hung up on me.I’m not sure how asking simple questions is too complicated, but I am sure I would not give my business to a place that treats customers like this. That was unnecessarily unkind.Update: The phone call lasted 54 seconds. I also didn’t realize that the restaurant was not open, and don’t understand why the owner picked up my call if they didn’t have the bandwidth to talk. That sounds like a poor decision on their end; not something to take out on a customer. Had I known that context I would have happily and easily called back later.Finally, I had no expectations at all — these are my dietary issues and I’m fully aware I’m the one responsible for dealing with them — I only had two simple questions and they were met with unnecessary rudeness. Similar to the owner’s response here.You don’t have to accommodate anyone you don’t want to, but you can easily find ways to do so without being mean. I left this review so people with dietary restrictions can understand that this is not the spot for them, and avoid being made to feel like something’s is wrong with them for asking questions that pertain to their health. Everyone deserves to be treated with kindness.On that note, I’m going to choose to be kind and wish you a good day with easier customers ; Dietary restrictions: It seems to me they don’t care to accommodate dietary restrictions (which is fair their prerogative as business owners , or treat them like they’re valid. The latter of which is frustrating.

This is a true gem! I have never had a better caprese sandwich in my life. They make their own fresh mozzarella and the bread was fantastic. Truly gourmet food at bargain prices.

Pick anything on the menu and you will be satisfied. Lovely cafe for our Midtown

The best sandwiches! Homemade bread and desserts! Tiny place with few tables but well worth the trip.

Best lasagna I think I've ever had. the spinach lasagna is a healthy and yummy food choice for lunch or dinner, I highly recommend