Firehouse Subs Raymore Gateway - Belton

This location is terrible. They are always so rude when my family comes here. The attitude of the employees here is that of inconvenience when we walk in the door. I am currently sitting here waiting with my family to order food. I would leave if thiswasn 't already our plan to eat here and my rewards weren 't already activated. When I walked in, I was immediately told, withoutany other sort of greeting or acknowledgement that it would be 15-20 minutes before anyone would even take my order (also heardthat in the past). I can 't believe that I actually miss the enthusiastic Welcome to Firehouse chant that used to be thestandard here. The employees are never trained at the computer, even today. When they ask their supervisor/manager for helpthey aren 't treated kindly either. The crazy thing is that this location is never staffed by the same people, yet my experienceis the same each time. This tells me that there is an issue with the franchise management.

Love the smokehouse brisket cheddar sub! All the subs here are very tasty. Now that Subway has raised their prices, this place is no longer the expensive option. Probably best to order ahead on their app as waiting during the lunch rush is going to eat alot of your time. Good drink choices and they feature Coke products. Excellent assortment of chips as well. Subway has thembeat on cookies, though. While the Firehouse cookies are good, Subway's are better.

Quality, staff, customer service, and speed were all great and efficient. I will use this Firehouse subs location again. The location is convenient and great spot.

These were probably the best subs I've ever had! Absolutely amazing! The only thing keeping me from 5 stars was the staff. They weren't rude, but I couldn't hear them. I had to ask 4-5 times to understand that he was asking if I wanted my pickles.

This experience has been incredibly disappointing. Whenever my family visits, we encounter rude service. The employees seem to regard us as an inconvenience the moment we walk in. Right now, my family and I are sitting here waiting to place our orders. If it weren't for our plans to eat here and the fact that my rewards are already activated, I would leave. Upon entering, I was told—without any greeting or acknowledgment—that it would take 15 to 20 minutes before anyone would even take our order. I've heard this same complaint before. I genuinely miss the energetic "Welcome to Firehouse!" chant that used to be a regular part of the experience here. The staff appears to be inadequately trained, especially on the computer systems, and if they seek help from their supervisor, they're not treated kindly. It's puzzling that this place sees a rotating cast of customers, yet my experience remains consistently poor. This suggests there's a significant issue with franchise management.