Frankie And Benny's London Outlet Centre Wembley

5 star customer service provided by Steve. We pre booked but were early and we were very kindly accommodated. It was my grandson’s 6th birthday and the staff were great at setting up the cake that we had purchased and sang happy birthday and then we ate that for dessert and plates etc were provided. We even needed the final bill split between 5 families and Steve was happy to help. Food was nice as expected .

The food was good and the service was friendly. I just disappointed with the miscommunication. I got a burger and they asked me which kind of fries and if I would like salad or corn with my order. The way they served it looked like it was part of the side for my burger, they didn't made clear it was extra, and at the end they charged it in my bill. They trick me to get an extra sale but they lost a customer. Unfortunately, some companies prefer to make money tricking customers in one sale than try to build customers loyalty.

Came here for dinner prior to an evening show at the OVO arena and we received a very friendly and warm welcome. The food was ok, not the best quality we’ve had from a Frankie Benny’s, but the service we received from Michael more than made up for the food. He was super attentive, funny and just totally lifted the whole experience for us. 5* customer service.

Went to the Frankie and Benny's in Wembley with my wife and kids (Adult and Toddler) and the service was very good. Steve F. (the supervisor) looked after us and was very hospitable and friendly, the other stuff were also attentative and also interacted with all of us, including my toddler. What also added to the experience was that we had the privilege of a menu with decent GLUTEN FREE dinner options for Adults and also on the Kids menu. The GLUTEN FREE dessert section was not as expansive, but it did have a Chocolate Brownies which tasted good. The ambience and music was good too, and had us rocking from the doorway to our seats. I would recommend this branch especially if you need a GLUTEN FREE menu, and good service.

Considering the volume of people in the resteraunt the staff were absolutley brilliant, food came out very quickly, it was also very tasty and our waiter was very friendly. Without doubt the best Frankie Benny’s I’ve ever visited.