Chilli Jam Thai - Concord

During my recent visit to this restaurant, I was disappointed to see that the entire kitchen and wait staff were eating their own lunch during the lunch service, leaving no one to attend to the customers. This lack of attention resulted in a frustrating dining experience, as there was no one available to assist with any requests. The Tom Yum soup I ordered was overly salty, requiring me to ask for hot water to dilute it. The wait staff seemed indifferent to the issue and needed multiple reminders to address it. When I requested to speak to the manager or owner, I was informed that the owner, Tony, was out of the country until the end of the month, which seemed to explain the overall lack of care and concern. Overall, I was extremely disappointed with the lack of professionalism and service at this restaurant and would not recommend it to others.

We visited this restaurant today (April 24th) for a family dinner. The service was very abrupt and the staff, particularly Niki, was extremely rude. We will not be returning to this establishment. There are many great Thai restaurants in the Strathfield area that we will be exploring instead. The staff seemed uninterested and ignored us while we had to repeatedly signal for service. Some of them even appeared to be racist and incompetent, as many couldn't speak English properly. They lacked patience when taking our food orders and seemed to be rushing around without direction. The tables were sticky to the touch, indicating poor cleanliness standards. One has to wonder about the hygiene of their kitchen and food preparation. We urge others to boycott this restaurant and send a clear message that rudeness is not acceptable in the hospitality industry. It seems like their success has gone to their heads.

The staff is friendly and the location is wonderful. We have visited several times and I really enjoyed the food. The prices are reasonable, making it a great value!

We have been coming here for years, usually in a group of 6 - we love the banquet, fast service, reasonable pricing etc. The baramundi.. omg!!!

I think Chilli Jam in Parramatta is amazing,one of my favourite thai places. This place not so much. Still enjoyed it but doesn't have the flavour explosion I experience in my mouth with the Parramatta branch It was a busy Friday night and food did take a while to come out What I found funny was this overly long plate to hold the satay sticks on it. Hilarious! Look at my photos. There is so much space on that plate The noodles came out in a bowl smaller than expected while others come out in big plates but it doesn't mean portions are big Presentation with the food is excellent,it makes it look appetising The food itself though a little disappointing Some of it was a little more salty than expected. I was expecting more taste from the massaman lamb,same with the duck curry Don't get me wrong the food is still good but I had a choice I would goto Parramatta branch