Sonny's Bbq - Eustis

I am not impressed with the service here after being ignored numerous times and seeing others ignored standing at the podium. Its not a good look for any business.

We order Sonnys often since it's my mom's favorite place to eat. We've ordered from the Eustis location 3 times and all 3 times we've had problems with our order. The first time we had our order delivered. I immediately talked to the manager and_ he took care of the situation and therfore we ordered again. The second time was worse than the first. At that time I sent a email because they were closed by the time we got (some of) our food. Never heard back from anyone. No message nor phone call to resolve the problem. Please keep in mind when we order delivery our bill is always over $100.00 plus the insane delivery charge Sonnys charges and we always tip the driver very well. That brings me to tonight's delivery. Against my better judgment and even though there was a total lack of concern for the previous order they screwed up, I placed another order for delivery. Delivery was quick and the driver was super friendly (DoorDash). I get handed our drinks and there is only 5 drinks and I ordered 6.5 Sweet teas and a kids Sprite. Unfortunately, 1 was unsweet which isnt what we ordered. So, now 2 of us either goes without or we all share to make up for the missing and unflavored ⁶sweet tea. Now 5 of us are getting shorted and arent very happy.. We ordered 2 pulled pork big deals 2 sliced turkey big deals 1 chicken strip kids meal 1 Angus burger meal and an extra order of fries. Each meal had fries but they were either to brown or they were way to crunchy. Not the usual fries that we love so much. We didn't receive the extra order of fries. We ordered sweet sauce with each meal and didn't receive 1 packet. We got original but didn't order original. The pulled pork was big chunks of pork and the sliced turkey was nothing but crumbles. It's really hard to keep a bunch of crumbles on a bun when trying to eat it. It sucks. The Angus burger was red inside. We had to finish cooking it ourselves and by the time it was done, my son said forget it. I don't think any of those items were meant to be delivered that way. I'm very upset by this. I don't care how bad my mom wants to order Sonnys again, I WILL NOT do it. I WILL NOT order and pay that kind of money for missing items or items that aren't good enough to eat. I like getting exactly what I order because I like my money and don't like throwing it away. I sure do hope this location gets this under control because I'm sure we're not the only family receiving our orders like this. As for this family, I'll be contacting the Eustis location tomorrow as they were closed when our food was delivered. Hopefully, they'll make this situation right by refunding our missing items and by just making the bill match what we had delivered tonight. I normally would've never left a review and for sure would've never left a bad review. I would've just learned from the mistake and wouldn't waste my time by leaving a review. Then I thought about the second time we got our order; how messed up it was and how no one even responded to the email i sent explaining the things missing or wrong with it. It's unexceptable and maybe by me doing leaving this review it'll be brought to someone's attention.Do better.

Ordered a sweet potato only. I would have been ashamed to serve what I got.was so DAM SKINNY. NO BROWN SUGAR NO FLAVOR. WON'T BE

My husband and I stopped for lunch on Wednesday 3/27. Not impressive with the attitude of the hostess, but we stayed anyway. Our server, Donna, was so busy but always had patience and time for and with us. You have a real gem there with a great sense of humor! We will be back!

Got a little bit of a lot lol. Filled up enjoyed it all!