Sushi Train - Gold Coast

We ordered tempura prawn udon and a 15-piece sashimi platter. The udon was decent, but the tempura wasn’t fully cooked and still had noticeable flour on it. Our sashimi took over half an hour to arrive and was still not ready. The customer service was the worst I’ve ever experienced. The waitress abruptly took away our empty drink containers without asking. We were asked to pay for food we hadn’t received and they insisted on it without providing any explanation. The staff was unfriendly. I do not recommend this restaurant.

I had an unpleasant experience at this restaurant due to an older waitress who was very rude and condescending. She even threw my drink away and wouldn't allow us to sit in the booths, forcing us to sit on a bench instead. It was quite disrespectful, and I have no intention of returning. We were made to eat out of takeout containers, and we were only allowed to order from one specific area of the train. It was truly disappointing. Her name was Masako.

I was quite disappointed with this sushi train location. First off, it’s significantly more expensive than other places. Secondly, the quality of the sushi was lacking; many of the plates didn’t taste fresh at all. Lastly, the service left much to be desired. The staff seemed robotic and utterly uninspired. We ordered some dishes from the menu through a QR code, but after 20 minutes of waiting, our food still hadn’t arrived. At that point, we were ready to leave and had even asked for the bill when suddenly a waitress appeared with our plates, insisting that we had to pay for them since we had ordered. In my opinion, 20 minutes is too long to wait, and it makes no sense why they wouldn’t just put the plates on the train. I cannot recommend this place.

This review is written an an Uber delivery executive and how someone picking up an order is treated at this restaurant. They made me wait for 22 minutes to pick up a delivery and insisted that I click on start delivery as soon as possible so that they get off the hook with no consequences. When I did not agree, an employee named Masako stepped in and said Not our problem! DO YOUR JOB! . So much for hospitality!

Wow this sushi train really is one of the most fantastic sushi trains I was to. the atmosphere, seating, decor and lighting from it is incredibly good and makes it feel more of a five star restaurant fine food than a sushi train. a wide selection of sushi’s, all super fresh~ staff were still friendly and fast as they packed on a Friday evening with jam Dine in and takeaway orders ~ appreciate the hard work!!! ordered a few slices of sushi and a tempura prawn udon, all super delicious! definitely an amazing experience and could I say the best sushi train I was too!!!