La Luna - Hamilton

This is a great place for tasty food . They have large selections of vegetarian food .There falafels are excellent cauliflower with tomatoes and will keep you coming back , fried mushrooms ? so good . They have been in our city for a long time .I've been going for 40 years , and I've always walked away happy full and can't wait to return .Vegetarian options: There's a lot, and unlike other places these dishes are tastyKid-friendliness: Yes, very family-friendlyParking: At other locations, it might be different

La Luna on the mountain has (or should I say WAS), a favourite of mine for years. We ordered takeout this evening and it was absolutely TERRIBLE. Everything was tasteless and it was obvious to us that they “watered” down the sauces and the salad dressing. The falafel wrap we ordered was so poorly put together that it had to be eaten with a fork as soon as it was unwrapped. We also ordered a Caesar salad and a shish tawok sandwich. As mentioned above, both completely tasteless. It was so disappointing, so much so that I will 100% never order from here again. Are there new owners?? Because I can’t believe the quality has changed so drastically.

The people are so nice and friendly to the visitors regardless of being a customer or just visiting them. I have visited many places but the reception of the people at this place is extra-ordinary. Unfortunatly, I have never tried their food but I wish, one day I will definitely try to do it.

Food was ok.I have ordered french fries ,beef shawarma chicken shawarma sandwich.french fry was really good but the shawarma sandwiches were lack of salt.ambiance was good.

Friends purchased a gift certificate for me after my mother passed away. When I attempted to use the certificates, the owner came out and told me the certificates were not signed and would not honour them. I explained WHY I had received them and was shocked at the lack of sympathy demonstrated. Confirmed with friends that the certificate was purchased at lunch time from a waitress in the establishment. Definitely won’t be back to this location (as I understand it, all locations are owned independently)Update: While the food is simply amazing, the customer service at their Concession location could not possibly be worse!!! I received a gift certificate from some friends for a family meal after the passing of my mother. When I initially attempted to use the gift certificate, I was refused as somehow the gift certificates had not been signed. The friends who purchased the gift certificate on my behalf had to return the restaurant to have the gift certificates signed. I returned then to use my gift certificate and explained that I had been refused due to their error in not signing my certificates. The waitress who had made the error was apparently the one I was speaking to. Instead of an apology, she was incredibly rude saying, “I had thirteen tables that day”. I understand it can get busy and honestly don’t fault the server. The business itself had two separate occasions to offer an apology for their error and did not. Instead, they were completely rude, even knowing the reason I had received the gift certificates. I was completely disappointed in their lack of concern and complete disregard for their customers. If you value good customer service in the least, steer clear!