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Contribute FeedbackThe restaurant offers a mixed experience with some highlights and drawbacks. The afternoon tea service in the garden room impressed with plentiful sandwiches and warm scones, but was let down by large cream-based cakes and a mandatory 10% service charge. The bistro, with its modern décor, was disappointing due to a small menu and poor food quality. However, the club sandwich was a standout, packed with delicious flavors and high-quality meat. The relaxing atmosphere, friendly staff, and efficient service make The Lounge a pleasant spot for a meal or snack. Overall, the restaurant has potential but some aspects require improvement.
Attended here for a 3 day business conference. Suzie looked after us for conference activities and coordinated everything.. She was fantastic and corrected any small logistical challenges that are to be expected with a large group event with a smile and efficiency. The other teams including bar staff were friendly and attentive and again, accommodating of a lively (sometimes noisy) event with grace and flair. The venue is f a high standard and great facilities. Highly recommend the entire experience.
Stayed at hotel and had a bar lunch at the hotel. Brie balsamic chibatta. Excellent taste. Reasonable value for money in this environment. Atmosphere totally let down by staff 1). Staff behind bar too busy setting up to serve customers-I stood at bar for over 5 minutes whilst staff tended to glasses etc. 2). Staff transferring items from restaurant to kitchen through bar area squeezing Behring guests sitting in lounge. 3). Noise in setting up. This could have been much more enjoyable an experience if staff were appropriately trained in respecting guests and their environment.
I recently enjoyed a club sandwich at this restaurant and it was one of the best I've had all year. The sandwich was full of delicious flavor, which I believe is thanks to the high quality meat used. The atmosphere is nice and they have a great selection of ale on tap. The staff is friendly and welcoming.
Comfortable stay in this nice hotel in lovely setting. Regular visitor but well disappointed with cost of stay and chaotic breakfast as over run with wedding guests so spongy scrambled eggs over cooked Fryed eggs food stock running out, coffee machines not working had to kill for a coffee poor staff run off their feet and reception indifferent to our experience. Will think twice as you can stay at the Congresbury Hotel for £75 inc breakfast and wonderful restaurant offering.
A great visit, fab welcome, great visit to the gym, fab facilities, cleanliness and hospitality. Then a visit to the restaurant, great attention to detail, welcoming and superb food
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