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Contribute Feedback What cathyej doesn't like about Guildhall:
Sruggled to book tickets for an event as there were only groups of three seats left and I wanted two tickets .... each time I selected got a preventative message telling me I was not permitted to leave a single seat unoccupied!? .... Frustrated as to what other option I had (err none! I phoned the box office to speak to a rather unfriendly assistant who eventually helped me .... this took 13 mins and cost me £7!! ...... View all feedback.
Entry price doesn’t even get you one drink. Tokens expensive. Selection poor. At least the live band were OK.
I have been to this venue several times now for festivals, concerts, shows, weddings university days Each time we go it is so hot in the venue especially when there are alot of people inside. At a recent wedding and rock concert all my friends and family all complained of of how hot and stuffy it was with limited ventilation. It even took the act playing to stop and complain to Guildhall staff before they put on ventilation. Really poor effort as there were elderly and young kids at all these occasions
Rip off. Buy a £15 ticket to just enter the guildhall which is dated and dull with no atmosphere. Drinks £5 plus each and you have to buy tokens, the cheapest purchase is £25 and then £5 per sausage you want to try. Wouldn’t go again.
I went to a restaurant with some family and friends the night before my spinal surgery. While watching the show, my back started to spasm and I got up to stretch in the corridor. A security worker accused me of being drunk and asked me to leave because I couldn't walk properly. I explained that I had a bad back and showed them on my phone that I was disabled and having surgery the next day. Despite trying to explain that my speech was affected by strong painkillers, they called additional security and accused me of raising my voice. I was escorted back to my seat, where I felt humiliated and intimidated. I reported the incident immediately, but the response claimed I was asked to leave for being abusive. I have requested to see the incident reports and CCTV footage, but they have not yet allowed me access.
The seating at this restaurant is terrible. I attended a show featuring Jimmy Carr last night and the cramped seating was a joke. At 5 ft 11, I was too tall for the seats and spent most of the time in pain, unable to enjoy the show. I couldn't find a comfortable way to sit and ended up annoying the person in front of me. It's 2022 and unacceptable to have such awful seating. The restaurant needs to upgrade and prioritize customer comfort over profit. I would rather pay more for a ticket with leg room so I can actually enjoy the show. Additionally, there was someone vaping in the restroom throughout the entire show and the staff ignored it.
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