Sainsbury's Retaurant - Renfrewshire

I went to sainsbury's and most of the food was expired and looked out of date, this place also was really unhygienic and needed more staff.

I went for lunch today, a toastie and coffee, the server open the pack and placed the toastie on a tray and put in oven , he proceeded to make coffee,then picked up a dish cloth and wiped down the surfaces, opened the oven door slid my toastie onto a surface and proceeded to cut it place it on a plate without using tongs he used his hands which he had not washed after using a dish cloth to wipe down surfaces. I politely asked for another one and explained he had not washed his hands , he said they were clean and the cloth was clean however I wanted another. He then said if you want another go and get it, I declined and said no you will have to do that and he muttered something under his breath. I then said to the other server is there a manager I could speak to and when the rude server returned with my toastie she said “ She wants to speak to a manager “ I replied the customer would like to speak to a manager. The rude server put my second toastie n the oven, remade my coffee and this time washed his hands and used tongs to serve and then proceeded to bang it down on the surface. I said “ can you get me a manager “ he said “ no I am not going to get you a manager , you will have to go to customer services and get one yourself”. Which I did, the manager was very professional and listened to my story , my second toastie had a bunch of currents on the underside from a cutting board that’s had obviously not been cleaned, I obviously did not eat it. My lunch was refunded and compensation given which was very nice, however there must be better hygiene and customer service training as I was polite and explained my concerns which the rude server decided was unacceptable and behaved appallingly towards me.

Unhelpful and rude staff, asked for 2 coffees and was told well if you want hot drinks you will just need to have paper cups as if it was my fault there was insufficient staff to clean up. The coffee was nearer water than coffee once we got them, very bland.

Went for afternoon tea def go back clean toilets staff very friendly nice and relaxing and keeping cosy

Due to insufficient staff the service is slow which is affecting the quality and the hotness of the food which is a shame as this was a value for money restaurant.