Dairy Queen Grill Chill - Rosemount

I have had multiple frustrating experiences at this restaurant, and I can’t comprehend why I kept returning— finally, I've decided to stop. Our orders were consistently wrong, they often interrupted us while we were ordering, and they frequently forgot to give us items we requested. The management is quite poor. A family friend who tried to get a job there shared how problematic the work environment is. The staff doesn’t seem to listen well, which could be a communication issue, as they often cut us off and walk away before we finish placing our order, forcing us to call them back to complete it. Additionally, there have been times when the kitchen was closed, which was very disappointing. They really need to improve their management and I hope they can make some changes for the better.

We got some blubbards and waited for them. then you get out wrong. employees are too busy to play to take care of customers. space is dirty and sticky on the inside. that is sign of bad administration. Maybe some managers should be in service at any time, not sure we'll ever go back.

Food was delicious, prices are a bit high but that the same everywhere. Treats were as good as they have always been, but two burger combos and two treats $36 I 46é <remember when the dollar was worth at leasr a quarter. Too bad those days are gone.

I'm so sad and disappointed at what I witnessed while waiting in the drive thru line for a single ice cream cone I ordered yesterday. An employee who actually seemed to be doing work (very rare) emptying the trash can outside and spraying it out with the hose, was knocking on the back door for another employee to let him in. They refused to open the door for him; asking him what the secret password was, asking him to solve math problems pretending to open the door then shutting it fast. The employee being locked out was clearly annoyed by this behavior. I was going to say something to whoever was at the window giving me my cone but no one came to the window. I simply drove off without the cone. Clearly the employees here are more worried about screwing around then helping customers. I will not be going to this location again!! Management needs to get involved and prevent this type of harassment and bullying.

The kid working the drive-through snatched money out of my hand after being questioned in the drive-through line that I called from to verify a 10 inch chocolate cake. I asked if he had handed one out in the last eight cars that were ahead of me and he said we don’t have it man. After it was already confirmed the cake was available. After paying and having my money snatched from my hands the cake was shoved into my car window. Requested Amanda Lee the managers number and received her card. She’ll be getting a call today