Crowne Plaza Solihull

Booking was not found at the crowne plaza resulting in a delayed meal. One member was dairy free which meant there was not a wide selection, staff were unsure what to do and it resulted in a very small arrangement of food. Apart from that the food was nice.

When we arrived there was no staff around so we waited and after 20 minute mutes I had to go to the bar where I was told she was very busy and would get to us which she did 10 minutes later. We sat in the bar to have a drink but 30 minutes later I had to go to look for a member of staff. There were none in the restaurant. Back to the bar! A gentleman there said he would go to look for someone! Eventually we were shown to a table and our afternoon tea was delivered 10 mins mutes later. Whilst we enjoyed our tea 3 members of staff were moving tables and chairs all around us. An hour later once again I had to go to the bar to ask for our bill! Very unsatisfactory. Whilst we enjoyed the food the service was appalling.

Crowne Plaza was amazing! Afternoon tea was amazing! Staff were amazing! However Opentable- awful! My booking wasn’t received! I had to phone up and check.

OKAY MY REVIEW IS ABOUT OPEN TABLE NOT CROWNE PLAZA. We turned up at the allotted time to find that there was no booking has it hadn't fed down from Open table to the restaurant. After speaking to the chef they were very apologetic and advised they weren't able to do afternoon tea due to weddings taking place and not having the correct ingredients to make the tea. they offered a 50% voucher for a return visit but has I am local and it was a special treat for my daughter I declined. Instead has we were staying for dinner we took a offer of a bottle of wine. The staff were really friendly and service was excellent just a shame Open table didn't send the booking.

When we arrived there was no staff around so we waited and after minute mutes I had to go to the bar where I was told she was very busy and would get to us which she did minutes later. We sat in the bar to have a drink but minutes later I had to go to look for a member of staff. There were none in the restaurant. Back to the bar! A gentleman there said he would go to look for someone! Eventually we were shown to a table and our afternoon tea was delivered mins mutes later. Whilst we enjoyed our tea members of staff were moving tables and chairs all around us. An hour later once again I had to go to the bar to ask for our bill! Very unsatisfactory. Whilst we enjoyed the food the service was appalling