Village Grill - Village Hotel Warrington

I seem to becoming a bit of a Warrington yelper! So we visited Toms 101 bar & grill last weekend in stockton Heath, I'm really liking this village.

If you are ever in Stockton heath you must goto Tom @ 101.

Open since 2004, Tom at 101 has now become an institution in the Stockton Heath area.

I had to wait ten minutes to order food for my 5 year old son. The staff seemed more focused on serving alcohol than taking care of customers. When I tried to speak up about feeling ignored, the bar manager responded defensively. Instead of apologizing for the poor service, he became confrontational. His customer service skills were lacking, and I will not be returning to the restaurant as long as he is working there. Management should consider moving him to a role that does not involve direct interaction with customers.

The food was delicious, so many thanks to the kitchen team. Unfortunately, the service was bad. The employees were either untrained, trained or simply didn't care about their jobs, except for the person responsible, who was very organized and efficient. When we arrived at our pre-booked meal, we had to wait 10 minutes first while they had a staff meeting. Then another employee came too late. The person who led the meeting told them that it was not acceptable in the restaurant. We waited 15 minutes for our drinks to be told by the staff: “We don’t have Pina to make your drink”. We were in many village hotels and had food, but unfortunately this time it was trained by the staff who did not seem interested or as previously said. Thank you to the kitchen staff and the manager for sorting us. Our feedback is passed on to the hotel when we receive the call from the manager.