Potbelly - gbrook

What Jennifer Lehman likes about Potbelly:
It’s hard to find excellent customer service anymore but, Michelle (the manager I believe on duty) was exceptional today. My sandwich was taking a long time and she offered me a free drink. It then took a little bit more time and she offered me a cookie, introduced herself to me, asked me my name and I chatted with her for a bit. I rarely find someone who goes out of their way to make a customer happy anymore, and I... View all feedback.

What Mrs L doesn't like about Potbelly:
One of my favorite sandwich spots, but today was not a good experience with my chicken pot pie soup, bought soup and sandwich to have for work the next day and oh boi… ruined my entire appetite , Can you imagine finding a bug in your soup , GrossI called and reported to the manager and her response was , crickets…. No apologies, thanks Bolingbrook on east boughton road, thanks for ruining my entire lunch!!!!Bug free... View all feedback.