Top 10 Restaurants Hayfield

The Pack Horse

4.6

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4.6

Menu

Online table booking

City: High Peak, 3-5 Market Street, Hayfield SK22 2EP, United Kingdom, High Peak

"I hope this message finds you well. I am writing to bring to your attention other readers a deeply distressing experience my partner and I had at your restaurant recently. While I commend your team's initial professionalism and understanding when we were running late, I must express my grave concern and disappointment with the way a severe allergic reaction was handled during our dinner. To provide context, I failed to disclose my severe nut allergy during the booking process, an oversight for which I take full responsibility. However, I was alarmed that neither our server nor the kitchen staff inquired about allergies when we placed our order, a standard practice that could have averted the unfortunate events that followed. I ordered the Stone Bass fillet, and upon taking the first bite, I immediately sensed an allergic reaction—my ears itching and throat tightening. Concerned, my boyfriend asked the server to confirm if the dish contained nuts. After a brief check, the server assured us that there were no nuts in the dish, and gave a thumbs up afterwards. Trusting this information, I continued to eat, only for my reaction to intensify. In the midst of my escalating allergic response, we expressed our urgent need to leave and requested the bill. Shockingly, another server insisted on the mandatory 2-course minimum for the set menu, despite our plea that I was unwell. This felt like an inappropriate and callous insistence on a policy rather than a genuine concern for our well-being. I want to emphasize that our complaint is not entirely motivated by financial concerns; we understand and respect restaurant policies. However, it would have been appreciated if we could have just paid for what we ordered. The lack of sensitivity and understanding during a medical emergency is deeply troubling.We both work in healthcare and we would expect a higher level of care and compassion from your establishment. The situation was aggravated by the absence of an allergen sheet, a standard feature in reputable establishments. Instead, the server texted the list of ingredients, which did little to alleviate our concerns and added an unusual element to the already tense situation. I sincerely hope you take this feedback seriously and use it as an opportunity to reevaluate your team's approach to customer care, particularly in instances of allergies. Imagine if this were a life-threatening situation involving your child, I would trust you would agree that compassion should always take precedence over policy. I urge you to consider implementing better training for your staff regarding allergy protocols and emergency situations. Your restaurant's reputation is at stake, and I believe a commitment to improvement will not only salvage customer trust but also contribute to a safer dining environment for all patrons. Thank you for your attention to this matter, and I sincerely hope you take the necessary steps to prevent such distressing incidents in the future. Food: 1 Service: 1 Atmosphere: 1"

You can use the WiFi of the establishment at no extra cost, And into the accessible rooms also come customers with wheelchairs or physical disabilities. If the weather conditions are right, you can also eat and drink outside.

#Steak

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Steak Meat Cheese Chicken British

The Sportsman

4.7

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4.7

Menu

Online table booking

City: Hayfield, Kinder Road, Hayfield I-SK22 4LE, United Kingdom

"We picked up a meal on Friday and were so impressed that we booked on Sunday afternoon. we are not disappointed! great eating, friendly staff and dog friendly too. I would definitely recommend this pub."

On this webpage, you can find the complete menu of The Sportsman from Hayfield. Currently, there are 60 menus and drinks available. For changing offers, please contact the restaurant owner directly. You can also contact them through their website.

##4 Vegetarian in Hayfield

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4.8

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4.8

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City: High Peak, 67 Albion RoadNew Mills, High Peak, United Kingdom

"We thought eating was very good, especially the hard-fish. the service as always was exemplary"

The restaurant offers free WLAN for its guests, Depending on the weather, you can also sit outside and eat. The premises on site are accessible, and therefore no problem for clientele with wheelchairs or physiological limitations.

##1 Pizza in High Peak

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#1 Pizza in High Peak

The Paper Mill Inn

4.6

Menu

Online table booking

4.6

Menu

Online table booking

City: Chapel-en-le-Frith, Whitehough, Chapel-en-le-Frith, United Kingdom, SK23 6EJ

"Perfect to stay .walking in derbyshire.pub is fantastic atmosphere is fabulous..lovely food and it's in an amazing hamlet surrounded by hillsxx Rooms: 5 Service: 5 Location: 5 Hotel highlights: Luxury, Great view, Romantic, Quiet, Kid-friendly, Great value, High-tech"

The Paper Mill Inn from Chapel-en-le-Frith is a good option for a bar if you want to have a beer after work and hang out with friends, Also, you shouldn't miss out on the tasty pizza, traditional freshly baked in a wood oven. If you want to have breakfast, a versatile brunch awaits you, For a snack, the delicious sandwiches, healthy salads and other snacks are suitable.

##3 Pizza in Chapel-en-le-...

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#3 Pizza in Chapel-en-le-Frith