Starbucks - Alexandria

Wish to request a refund for the Mango Dragonfruit. It used to be good, but what a waste of money.

Consistently bad drinks from here and very dirty.. you think I’d learn

Great and friendly staff that will great me every time I come in and mos importantly good fresh coffee every morning

Workers didn’t know how to use their own membership app or website for how to pay… Manager was rude and argumentative

This is by far the worst, and slowest Starbucks in the area. I live a block away and it is often faster to walk a mile away to another coffee shop than wait on the staff here to sloowwwllly make your drink. They will have a line out the door, huge groups of people waiting for mobile orders, and you'll see staff move as slow as molasses and gossiping with one another instead of working. If they say 10 min for your drink on the app, expect 20-25 min at the least. I've cancelled orders before after waiting over 30 minutes and staff constantly blame it on staffing issues, or who knows what. I'll see staff standing around, while drinks pile up by the bar, and no one brings them to the pickup spot. It's just horrible. Last Sunday I walked out after waiting 30 minutes for an iced coffee. If they can't keep up with orders, corporate needs to extend the wait time on the app, pause mobile orders until they can keep up, pay more so they can get better, more qualified staff, or SOMETHING. Because right now, this coffee shop is a mess.