Panera Bread - Ann Arbor

It was crowded with students the weekend I went. My order was placed and the wait time wasn't long but I felt like the staff seemed inconvenienced and distracted by other issues. My food was bland and the bread was not soft. I wish they had better variety of sides besides potato chips.

Don’t expect to get your food within 40 minutes and don’t expect it to be the right order either. Been here multiple times and have had to wait almost an hour just to get my order wrong. Employees are clueless at times and it’s just a hassle to get your foot at all

Professional, friendly, responsive staff, that deserves 5 stars. I regularly hear customers enthusiastically callEd by name. I was interested in oatmeal, that was showing not available on the app and the manager went out to find me and say he would make it for me. i called to ask, if a flatbread was left there and without hesitation, the associate quickly volunteered to make me another and offered something with it, on the way out, just to name a few examples. Such a stark contrast to the McDonald's close by. Keep up the good work!

I walked in at 5:15 and was told there was a half hour wait. 40 minutes later when I had asked if it was ready, they told me they were in the process of making it. 10 minutes later I finally got my sandwich. I really do try to have patience for food service workers as I truly understand the pressure and understaffing that they often face. But the 45 minute wait was just too long, particularly when it was 1.5 times as long as I was told it would be.Additionally, the staff just didn't seem rushed. Again, I totally support food service workers. But these people were just really slow workers and understaffed. They seemed burnt out and apathetic. Whether it's a matter of staffing, wage shortage, or other matters, Panera needs to do better at staffing and ensuring that their workers have the incentive to work quickly.

I walked in at 5:15 and was told there was a half hour wait. 40 minutes later when I had asked if it was ready, they told me they were in the process of making it. 10 minutes later I finally got my sandwich. I really do try to have patience for food service workers as I truly understand the pressure and understaffing that they often face. But the 45 minute wait was just too long, particularly when it was 1.5 times as long as I was told it would be.Additionally, the staff just didn't seem rushed. Again, I totally support food service workers. But these people were just really slow workers and understaffed. They seemed burnt out and apathetic. Whether it's a matter of staffing, wage shortage, or other matters, Panera needs to do better at staffing and ensuring that their workers have the incentive to work quickly.