Jersey Mike's Subs - Aurora

Good food, but this location has never gotten an online order right in the entire time I've been coming here. I only eat here because they're the sole sandwich shop who offers decent gluten free bread, but almost always they put my sandwich on regular and I have to have them remake it. If you come here, never leave the shop without unwrapping every sandwich or someone in your party is guaranteed to be disappointed when they get home.

I went in to pick up my order that I ordered online for some reason it did not go through so I sat there waiting and I asked about my order and when I asked he said they didn't have an order for me so I asked if I could go ahead and place it I've been sitting here waiting a while already he said well you can stand in line, the line was really long so I placed my order online again and when I finally got my order I asked for extra lettuce extra onions. I didn't even get lettuce on half my sandwich no extra onions the other sandwich I ordered extra bell peppers and I got one slice of bell pepper on each side of the sandwich. While I was there they did not clean the countertops off after each order causing cross contamination one of the employees was overly rude because he couldn't handle the rush hour so he was very rude to the customer.

I had never tried Jersey bakes before, but I had wanted to for a long time. We finally stopped by on Tuesday, and I usually don’t leave reviews, but our experience was fantastic. The woman who helped us, I think her name was Heika, was incredibly accommodating. We were unsure whether to go for a hot or cold option, and she patiently explained the menu and helped us make our choice. My friend was hesitant about the Mike Away sandwich, but after talking it over with Heika, he decided to give it a try and ended up loving it. He chose the number 13, which is one of their most popular sandwiches. I went with the number 43, and it was delicious!

This restaurant is awful. I ordered two number 56 sandwiches with just one simple request: to add mayo. I even confirmed that they got it right. After driving all the way home, I discovered there was no mayo, no peppers, no onions, and no jalapeños—none of the ingredients that make up the sandwich. When I called to complain, they told me to drive back for a free sandwich. The service is unacceptable, and I’m really disappointed.

Be sure to ask for Mason! He creates the most delicious sandwiches and consistently provides excellent customer service!