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Contribute Feedback What Mark T doesn't like about Maya Taqueria 5th Avenue:
Great food, but horribly slow service.Stopped in for a burrito at 11 pm, and there were only 3 other customers in the place. I waited 20 minutes for them to make a simple burrito. They sent out about a dozen delivery orders during that time. When I asked why my order was taking so long, they gave me attitude. It's just horrible customer service to make dine-in guests wait 20 minutes while you send order after order o... View all feedback.
Burrito is delicious with fresh meat, a good variety of sauces and salsa. Cannot compliment too much about their freshly-made chips. Excellent services BTW.
Thank u for ur wonderful watermelon agua fresca. i am writing this review 9 months too late and yet i still remember the joy it gave me.
Great food, but horribly slow service.Stopped in for a burrito at 11 pm, and there were only 3 other customers in the place. I waited 20 minutes for them to make a simple burrito. They sent out about a dozen delivery orders during that time. When I asked why my order was taking so long, they gave me attitude. It's just horrible customer service to make dine-in guests wait 20 minutes while you send order after order out for delivery.
I have been ordering from Maya for 10 years, and I've ordered the same thing every time: prawn quesadilla. I made that order this evening, and when it arrived I was disappointed to find that the quesadilla had no cheese. It was dry as toast and virtually inedible. I called the restaurant to let them know and see if they would either refund me or send me a replacement. After a 10 min conversation, I was transferred to a night manager, Dan ? , who offered to send me CHEESE as a way of rectifying the situation and said they were unwilling to do more. When I explained why that was an unacceptable response and poor customer service, he blew me off and responded with a rude and sarcastic remark. Moral of the story order from the Vanderbilt location. The quality of food is much better, as is the customer service.
Such a wonderful experience! Really nice staff and amazing California burrito! Loved the salsa bar and horchata! Would highly recommend!