Yan's Garden Cháo Lóu - Burnaby

On Monday, Sept 11, 2023, I ordered their lean pork and century egg congee around 8pm on my way home from a camping trip. Picked up my order around 8:45pm and went home. Had a quick shower before starting to chow down on my late dinner. When I was close to finishing my meal, I FOUND A RUSTY NAIL IN MY PORRIDGE. I thought it was a bone at first so I even had the nail in my mouth TWICE before I looked down and realized what it was. I am absolutely horrified, disgusted, and sick to my stomach now as I am typing this. I’ve ordered from Yan’s MANY times because they make good food, but this is completely unacceptable. I am going back in tomorrow to complain but I’m not sure there is anything the restaurant can do to make this right. My mind is racing with all the possible diseases I might contract because of this, and the chemicals, bacteria, and germs that I have ingested. I know it was an accident, but I am so disgusted now, and concerned about my health. Beware if ordering late at night. Ugh.

I had the unfortunate experience of dining at this dim sum place, and I cannot stress enough how utterly disappointed I was, primarily due to their appalling food hygiene standards. It was evident from the moment we walked in that cleanliness was not a priority.The tables were sticky and dirty, and the sight of uncleaned dishes left on neighboring tables made my stomach turn. But it didn't stop there; the real nightmare unfolded when we received our food. I couldn't help but question the safety of what we were about to eat.The dim sum dishes arrived lukewarm, and some even appeared undercooked. I couldn't believe my eyes when I saw a server handling food without gloves or proper utensils. It was a complete disregard for basic food safety practices.To make matters worse, the waitress displayed a complete lack of professionalism. She was rude, never bothered to refill our drinks, and seemed disinterested in our concerns.In short, my experience at this dim sum place was nothing short of a nightmare, with the poor food hygiene taking the spotlight. I strongly advise against dining here if you value your health and well-being.

Needed to ask 5 servers if they can bring water, everyone were pointing out to the air and saying You need to ask her for water . Despite the delicious food, the service is horrible. The servers don 't care about your table enough to look what you asked for even though is on a paper, they will bring you whatever they think you order and just charge extra for it. They are just efficient enough to bring you the bill and point out that you need to leave tip. I work in the industry and I know how to give a good service, you can 't just pretend you gave a top notch service and force the costumers to leave a tip with your words.

Update July 2023Tried this place again since it is close to me. The carts dont come around enough. The core dim sum items arent on the menu to order. You have to wait for a cart where the food may be luke warm. The day i went i was a bit luckier and some of the food was actually steaming hot. Ha gao and chicken feet for example. Probably just lucky timing.Shrimp Rice crepes were no where to be foundWe finally got them and asked for a bit more of the soya sauce and she seemed frustrated by this ask and basically drowned our food and got it all over the table. Did not return with a towel or anything to clean it up. Not even some extra napkins. See pics.Then to be surprised with a ridiculous “tea fee” That was the last straw.If you told me at the beginning there would be a fee, i wouldnt be annoyed. I checked the menu after quickly to see if i could find a note about it and i couldnt. If its there, its in small letters.PreviousHave gone here for dimsum probably least 5 timesif u come late the dimsum is luke warm at bestI came earlier last week and same experience. Dimsum from the cart was cold. Ordered a second and told them but they could care less.Dinner.Had peking duck here once. It was goodThe fish maw soup was garbageThe second course with the duck was betterAt this point. Ill be trying other places. Consistency is crucial.If the dimsum came hot everytime. Id keep coming back. The dim sum is good when its hot. I pay for hot food, not food that has been sitting.

Very poor quality control. House Special Chow Mein came with half of the noodles uncooked and crunchy. When getting two simple noodle dishes delivered for $55 you at least expect it to be cooked properly. And if that's their signature that's how I'm going to rate the whole order.