Fazoli's - Cape Girardeau

Dined in at 9:23pm, food hot, asked for bread sticks we were told our we don't have anymore they are put up already... While carryout and drive thru are moving? The whole reason we visited the establishment was for the bread sticks... We were notgreeted upon entry, and while waiting too ask for a substitute which couldn't be done on the kiosk, we were further ignored.Usually love Fazoli's but we won't be back for a long while.

The food was served hot and good. I loved the service of the staff. The bread sticks were great! It's a kids friendly environment.

We arrived about 120pm, party of 3, placed our order on the tablet, took our number and sat down. All was good so far. 24 minutes later still no food or beverage. 3 other families came in after us, some had their drinks and breadsticks, while we satwith nothing. I went up to the young lady at the counter and asked about our food. She said I had to understand she was the onlyone working. I asked if I could just get my food as it was sitting on the counter. She said she was going to make fresh. I askedif I could at least get a drink and some breadsticks. She gave me our drinks only. Less then 5 minutes later our food arrives.Lasagna was cold as ice, meat sauce was hot. I took it back. 20 seconds later they bring it back with more hot meat sauce.Terrible customer service..I even gave a tip before my service..lesson learned. Girl behind counter did not act like she caredat all and it was all about her moving around so slow with no care. Do not eat here. cold food..horrible service!!!

Love the chicken broccoli penne. Fazoli?s is a little slow so I recommend using their app to order ahead. Great breadsticks too.

The lady who brought out the food was polite, which was about the only pleasant part of our experience. Didn?t even get the right size of what I ordered whereas instead got a small that took a ridiculous amount of time to make especially when we werethe only ones in the lobby eating. Even had to remind them that our food comes with breadsticks because we didn?t receive thoseeither. Highly disappointed especially when fazolis is usually our favorite. Floors and tables were disgusting and I washonestly embarrassed after bringing my friend with me.