Reviews

Overall Total Score
3.5 out of 5
Very good | 28 reviews

What User likes about Jollibee:
My daughter ordered three tuna pies and a burger for online delivery. She was informed that her order would be delivered within 45 minutes. However, after an hour had passed, she checked on her order and was told by a customer service representative that her phone number was incorrect and the order amount was high. We waited patiently for her order only to be given this excuse? You made us wait and then you make up a... View all feedback. What User doesn't like about Jollibee:
Nag order ako ng buko pie, ang deniliver nila sa akin is peach mango pie..at may naka lagay sa online apps how to contact the store where i ordered the food pero d man lang komontak sa amin pabalik para palitan yung maling...deniliver...this is not the first time..I know guys you are tired but pls check the items before you send that to your customer..I just woke up at am to order this kasi Im pregnant at nag crecrav... View all feedback.

Reviews from various websites

Menulist
2.8 ★ from 5 reviews

I ordered 3 buko pies, but they delivered 3 peach mango pies to me. They included contact information on the online app where I ordered the food, but they did n...

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We drove through the drive-thru this morning and I ordered the breakfast joyful joy. When I arrived at my office, I discovered that they gave me the wrong order...

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My daughter ordered three tuna pies and a burger for online delivery. She was informed that her order would be delivered within 45 minutes. However, after an ho...

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that is a typical jollibee. stressed oversorked personal and they look it out. the menu looks good in lighter, but fair when u it. in the hot soggy or boiled ch...

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I ordered online this 6 p.m. but it didn't arrive so I checked my e-mail to see that the order was cancelled because they couldn't call my telephone.I called th...

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The restaurant has received mixed reviews from customers, mainly focusing on issues with online deliveries and customer service. Multiple customers have experienced incorrect orders or delays due to supposedly incorrect phone numbers. Some have also expressed frustration with the use of non-disposable utensils. Despite these negatives, the prices are deemed reasonable and the service is generally praised, with a standout mention of a helpful and efficient hotline customer service representative. The restaurant may benefit from improving order accuracy, communication, and ensuring all menu items are available for a better overall dining experience.

Tripadvisor
3.5 ★ from 28 reviews

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City: Cosenza (near Cebu City), A.S. Fortuna St., Cebu City I-6000, Philippines, Cosenza
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