Cheddar's Scratch Kitchen - Chattanooga

I tried to dine out with my family tonight, but it was a frustrating experience. The hostess informed us that we would have to wait for servers, yet when another family arrived, they were seated right in front of us. When I inquired about the reason for this, she claimed we couldn't fit in the booth. She then went to the back and returned with another staff member who asked, "Which one is it?" without addressing my concerns. When I asked to speak to the manager, he smirked and identified himself as the manager. I questioned him about the booth capacity, but he refused to answer. I even asked him to stop smirking long enough to have a proper conversation. When I requested the general manager's contact information, he refused to provide it. My last visit to this restaurant was disappointing, with terrible food and service, and I had hoped for a better experience this time. However, I’ve decided that I will never eat here again.

The hostess went to speak with another staff member, who then approached me to ask who I was. I requested to speak with the manager, and he introduced himself as the manager. I questioned him about the seating arrangement, and he seemed dismissive. When I asked who he reported to, he refused to provide information about the general manager and just mentioned that the other family was a party of five, laughing at my confusion. When I pressed for more information, he took a phone call and didn’t seem to take my concerns seriously. It's worth noting that the hostess was of a different race, while all the other staff at the hostess station were white. The family that was seated before us appeared to be of another ethnicity as well. I felt that I was subjected to strong discrimination and ridicule by the manager. As a response to my experience, I received a $35 gift card, which wouldn’t even cover the cost of the meal I had planned to enjoy that evening. No one has reached out to me for further details, which feels like an additional insult. I urge someone to take this matter seriously.

We had lunch here today, and Stormy was our server. She was incredibly friendly and efficient. I ordered the grilled salmon with green beans and mashed potatoes, and it was cooked perfectly. My husband opted for the shrimp Alfredo accompanied by a side salad, and he enjoyed his meal as well. The portion sizes are generous, offering great value for the price.

It was our first time eating at a Cheddar's. Very nice place inside and out. The staff was very friendly. The food was good. The hot buttered croissant rolls they bring out when you sit down are to die for! I had to order another plate of them. It was a very nice lunch.

We had a birthday dinner for a 6 year old on 6 23 22 at 6 O'clock the waitress was very on top of everything and with everyone's needs. Couldn't have had a better waitress Melanie Was Awesome very knowledgeable and concerned about everything being spot ON! Professional The only negative thing to say was about the Food the sirloin steak had a lot of gristle and Fat it was lacking big time along with the Spare Ribs was lacking definitely not off of a wood Smoker! Like I'm custom to grilling in my back yard on the Stick Smoker or on my Big Green Egg! From Don's Meats in Hixson TN. Just saying smoking meat kicks the game up to a whole new level!