Reviews

Overall Total Score
4.5 out of 5
Outstanding | 13183 reviews

What jessiejohnstine doesn't like about Upstairs at the Grill:
Disappointing steak, I ordered ribeye medium rare , it looked cremated and dry when it arrived,I explained to the waiter but was told that it wasn’t burnt it’s the way it’s been specially cooked . I assumed the steak would be amazing when I read the menu and reviews , such a disappointment . Sides where nice and the sauce though View all feedback. What Chris Johnson likes about Upstairs at the Grill:
Very good dining experience. Excellent service and the waiters have great knowledge of the menu. The food is also very good with some quirky ways of serving some of the dishes. Will go again! View all feedback.

Reviews from various websites

Menulist
5.0 ★ from 27 reviews
Etha
06.12.2022 - 02:23

Without doubt this is one of the best places we have ever eaten! atmosphere and personal were fantastic. the eating was amazing and we just loved the rest of th...

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Rosie
06.12.2022 - 02:23

The staff was so polite and knowledgeable that eating was ridiculously good, never tasted steak like it and the mac and the cheese was to die! good 2 hours driv...

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რეზო
06.12.2022 - 02:23

Every time I came to chester for the day, I always wanted to try this place, as he always looked so inviting, every time I would go by. I must finally try and I...

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África
06.12.2022 - 02:23

Celebrate my parents 40 years here tonight. the place is great, eating is quality and spectacular bar / tablet service...100% will be back

Maristella
06.12.2022 - 02:23

Great fun, staff were very attentive and we had a delicious steak platter!!!! Worth the

The restaurant received mixed reviews from customers. Some were disappointed with the quality of the steak, with one customer finding it overcooked and dry. Another felt let down by the ambiance in the extension area and the mix-up with their steak order. Despite this, they acknowledged that the replacement steak was good and the sides were perfect. On the other hand, some customers had a wonderful experience, with one person receiving a birthday card from the staff and enjoying delicious food and excellent service. Another couple appreciated the accommodating staff who made a custom dish for a pregnant guest. Overall, the restaurant seems to have a mixed reputation, with some customers vowing to return due to the high quality food and service, while others were left disappointed by certain aspects of their dining experience.

Tripadvisor
4.5 ★ from 3456 reviews
Linda
18.02.2024 - 21:34

Top notch from start to finish. A real symphony of flavours. The presentation in the way everything is served is so nice. The service is brilliant, not too form...

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jessiejohnstine
18.02.2024 - 21:34

Disappointing steak, I ordered ribeye medium rare , it looked cremated and dry when it arrived,I explained to the waiter but was told that it wasn’t burnt it’s...

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Z9402EAjacquelinem
18.02.2024 - 21:34

When you call into a restaurant as you walk past and book a table for that same night you expect to just get a meal. We called into Upstairs At The Grill and go...

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Lapo28
18.02.2024 - 21:34

Visiting Chester with my partner, we found this restaurant. What a place! spectacular food. Service was excellent and the host/ waiters were nice to us. The ter...

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Geoffrey
18.02.2024 - 21:34

Meat expensive and tasteless. Side dishes small and average. Peppercorn sauce small and only warm. Price a rip off. Won't be going ever again.

Gastroranking-it
5.0 ★ from 10 reviews
Jess
16.05.2024 - 22:14

We wanted a special meal to celebrate our anniversary and my birthday, and special it was. Davidson was fabulous from start to finish, he was very knowledgeable...

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Aidan
16.05.2024 - 22:14

The entire meal was an exceptional experience, started with sitting at the bar and enjoying one of their great selection of in house cocktails I’ve never been t...

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Pia
16.05.2024 - 22:14

Excellent food and even better service, we were extremely impressed by the level of service! A beautiful, chic place with delicious food with good portions at f...

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Andy
16.05.2024 - 22:14

Must say this place is excellent, beautiful food great service.. It's not the cheapest, but the quality of the steak and the accompanying food was so good, real...

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Andrea
16.05.2024 - 22:14

We were lucky enough to get a table to eat here, didn’t have a reservation checked if they took walk in’s, lucky for us they did, the staff where so friendly, c...

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Facebook
4.9 ★ from 762 reviews
Foursquare
3.8 ★ from 12 reviews
Google
4.6 ★ from 994 reviews
Restaurantguru
4.6 ★ from 4 reviews
Yelp
4.6 ★ from 11 reviews
Zomato
3.7 ★ from 11 reviews
Gastroranking-uk
4.6 ★ from 4007 reviews
Int Restaurants
4.4 ★ from 4716 reviews

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