Cold Stone Creamery

I received an email from Cold Stone wishing a “happy birthday to the coolest person we know” with an offer to “buy one get one” on an ice cream creation. The team at the store made what we requested, but when the manager, Drew, refused to honor my birthday coupon because it was not connected to my phone number. The coupon does not say anywhere on it that a phone number is required to use it. Additionally, Drew was condescending and not at all helpful, not offering any solutions. He said I could sign up for some account, but that the coupon still couldn’t be used even if I did that. I don’t understand why Cold Stone would send me a coupon and not honor it. Why even send the email in the first place? My birthday experience was anything but sweet.

The ice cream is just alright. The only reason I came here was because I had a BOGO for my birthday month. When I went in to use it and showed the staff the email, I had to put a number in that I had set up years ago. I had no idea what the old number was and the staff just shrugged their shoulders and said sorry even though I could clearly show them the email coupon. Will def not come back.

Best ice cream shop I know, Cake Batter is the best flavor and every time we visit it’s a great experience! The staff is friendly as well and the ice cream cakes are so good! Definitely worth a visit!

Overpriced and nothing like what the photos depict (see my comparison). Many other options locally for better service and better ice cream.

Loyal customer for the past 18 years. Always a great place to stop and get ice cream. I’ve been seeing the manager since I was in high school it is great to see the consistency in standards, taste, and ability to please the customers. Prices are pretty standard, great seating if you want to enjoy indoors, also outdoor seating for those who want to sit in the sun.Highly recommend you making a stop if you ever want ice cream!Recommendations include cookie dough, cotton candy, and birthday cake remix.