Cloud Mountain Inn Ski Palace

Best pizza anywhere on the area, including Cloudcroft, Alamogordo, and Ruidoso!! Make sure you leave room for pie!

Warning to anyone who books with this guy. We booked this room while on the road because of emergency sewage problem and which delayed our check in by one night. When we got there the guy kind of opened the door and let us look inside. My husband paid for the room. We went in to check it out. The beds had dirt in the sheet and debris behind the bed. There was feces on side of toilet. We went back down the stairs and the guy was gone and the place was locked up. We called to cancel and get our money back within less than an hour. The guy flat out refused.

Would not recommend this place to anyone. We rented snowboard equipment for my two sons just for the day. The gentleman working there was not very friendly and seemed a little pushy. Prices are crazy high too. My son was injured at the end of the day and we had to take him to the local ER. Needless to say, we were not able to return the equipment rentals but were assured by the medic at the ski resort that he would take it back for us. Shame on me for trusting him because he returned it three days later. All the while, the owner of ski palace then called and threatened to send me to court for the three days the equipment was not turned in if I didn't pay him $40 for the time he lost on renting the equipment. I understand that this is his livelihood, but when I stated that I wanted to contact the ski resort (before I agreed to pay the $40) just to find out why it wasn't turned in on time, he became irate and told me if I contacted the ski resort about this then I could forget about paying him $40 and he would charge me $140 instead. What the heck?? We ended up paying him $40, never heard back from anyone at the ski resort and the ski palace also ran my debit card without my authorization for an additional $8. My family and I will never do business with the ski palace or ski Cloudcroft again. In my opinion, it's a crooked business they are running and I'd rather go where the customer is appreciated and not treated like they're a dime a dozen.