Dunkin' - Cocoa Beach

One of the worst places I was. there was a person before me and it took 20 minutes to get there to eat and 45 minutes to get mine. all I ordered was a speck, a ice, a cheese bagel. 30 minutes waited for them to tell me they were out of bagels and said they would give me a refund, but they never gave me a reception so that they gave me the blame for not asking for one. they made it on acidic diligent, but it was cold when I got it. there were 4 workers, and only two worked, one commanded and one that made the food that none of them seemed to know what they did. will not come back.

I asked for a latte with almond milk, the girl who took the order said that they will prepare the coffee and said that there is no almond milk, but wouldn't it be better if she told me this without taking the order, okay, I accepted the honor, but she wanted to give me half a latte because I wanted less ice, you already took the extra almond milk money from me. I wanted to meet you, same careless attitude, it was very annoying. I left without my coffee. It looked so dirty anyway that I didn't want to buy a shop. This event took place on June 19th. Tamam

Never had a complaint about this Dunkin before until today. Usually the staff is really nice and understanding. Have been to this location multiple times and never had an issue or an unpleasant interaction. Today though I got to meet their new young brunette hire, who's incredibly unpleasant and impolite! I have a lot of respect for food service workers as it's a labor intensive and demanding job, but this was beyond just being stressed. Seemed like she went out of her way just to be rude. After getting my friend and I's drink wrong she refused to remake it and said we were unfamiliar with the recipe so how would we know it was incorrect. We told her we never had the drink made the way she did it and she demanded that every other time it was made it was incorrect. Because of her attitude we just requested some creamer in fear that if we insisted she remade it she would've spit in it or something like that.The older workers and other young ladies (especially the blonde one with freckles) are super cool and polite, always accommodating. If you see the young brunette with long hair, take a rain check on Dunkin though.

Saturday 2pm o'clock in the afternoon pouring down rain I was the only customer in the store All I wanted was hot cup of I was wet from the rain. I waited a good 10 minutes before somebody came to the register to help me and I actually had To call them. Sorry drive-through goes first. I said all I want is a regular coffee in a donut. The coffee was made&the donut was on the self.He turned his back and went back to drive-through but it wood has taken him maybe 3 minutes for the whole transaction Thumbs down Dunkin' donuts in Cocoa Beach.?

Lately I have hate going into most Dunkin Donuts, but... The one in Cassleberry was... bad but...This was a refreshing change. The young lady working seemed to like her job and wasn't miserable and trying to take it out on everyone... or acting like... how dare you be a walk in customer. She was friendly. Seriously... It made me want to come back. Thank you!