Hampton Inn By Hilton - Colchester

I would not stay at this property again. I stayed 6 nights. No room cleaning service in spite of paying over $200 a night for the room! I requested cleaning, and got a partial clean. No fresh towels. It should not be my responsibility to beg for a clean room. I checked out on the app like normal, but never got a receipt. I have requested a formal business receipt and the one the uploaded showed zero...no breakdown for a formal IRS receipt. Still trying to resolve this a week later. Hotel is split level with reception on the 3rd floor. there is only ONE elevator that goes to the rear parking and it was out of service the whole time I was there, and very limited parking in the front. Clearly the owner is not following Hampton Inn brand standards. I've been a Diamond Member for years and know what a stay should be like. I'll find a different hotel next time.

We booked this particular hotel because they had suites available and we are a family of 5. Loved the high ceilings in our 5th floor suite, and it was one of the largest rooms/suites we've ever had. My kids loved seeing dogs in the lobby and it's nice to know this spot is pet friendly for the future. We visit VT frequently so we'll definitely be back!Rooms: Spacious and clean

Our first room had mold in the bathroom around the tub, and ceiling the second room, the beds were very uncomfortable. The next day, we decided to go out for coffee when we returned housekeeping was in our room and had bagged our belongings as if they were trash and we haven't even checked out nor was it time to check out of our room.Rooms: 1/5

We stayed in a suite, we had 5 adults which we called ahead for, to have an extra roll away beds blankets towels and pillows. When we arrived there were towels for two no extra blankets sheets or pillows, had to wait for beds. Went to use some dishes since we had a kitchen, dirty dishes in the cabinet, and rest of dishes in dishwasher dirty. The thermostat was hanging off the wall. When rollaway beds came, looked as if they had dirty linens on them. I will say the man that had to bring everything that we should have had, was extremely helpful and kind. In the morning we spoke to the front desk again because we went to take showers there was no soap or shampoo in the bottles that they had attached to the shower wall. Seems as though the housekeeping staff did not do their job properly when setting/cleaning this room. The young woman at the desk did apologize and comp part of the room. That's why the staff got the four stars, for trying to help with these problems. The hotel itself only one star since it should have been taken care of to begin with.

We were able to check in an hour early. However, the room we were in had a bathtub that did not drain even overnight. We notified the front desk and we were told someone would take a look at it from maintenance after we checked out. We asked to speak to a manager, but one wasn’t available, so we left a message and have yet to hear anything back. The ice machines on both the 4th and 5th floors were not working either. Glad we were only here for 1 night, but extremely disappointed in our stay as a family.