Shake Shack Short North - Feedback

This is unacceptable! I ordered my food and had to wait one hour to get it! I am deeply unsatisfied with the service and experience and will never spend a cent...

Ordered online food was to be done by 7:30-7:35 food wasn’t done until about 20 minutes later. Which would have been fine had to seemed the team inside was movi...

Food was terrible. I know that it's not a main location, but I was excited to try it. Needless to say I won't be going back. Disappointed.

We got there close to closing time, so the wait was very long, they were out of fries and ice cream, and unfortunately the mushrooms on our burgers were cold it...

Very disappointed. Was not busy. Missing items told it would be brought out never did. Manager took care of me with item refund and free shake coupons. Not too...

Hands down 10/10. Had shake shack in Cleveland. Lactose intolerant friendly as well which is a MAJOR plus. The dairy free chocolate shake is smooth and velvety....

The lettuce wrap was actually a lettuce wrap and it was packed in the white paper like a burger that had a bun! 5th time ordering this and the first time it was...

Milk shakes are good!! Got double bacon cheeseburger for the boyfriend. There wasn't a choice for condiments and there wasn't any on it but he said it was still...

Food was warm and fresh and delicious. Pop wasn't watered down

Always great Burgers fries and shakes! Would like to see a little more customization within the ordering selection screens.