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Contribute Feedback What Lowell Schuster likes about Chipotle Mexican Grill:
I love Chipotle but personally, this place always focuses on who you are. For ex: An adult who gets a bowl a good amount, but a 13 years old the smallest amount becomes possible. In addition, they must put on the amount of rice they put View all feedback.
What Vicente Bruen doesn't like about Chipotle Mexican Grill:
Stopped to pick up lunch for my family, walked in the store and was rudely told they were only doing online orders. How do you turn away customers walking into an unlocked restaurant instead of shutting down your online orders to accommodate the consumer who drove to your store? It’s so unfortunate because this is not the first time this has happened. I remember when Chipotle’s brand was one of quality, now, there’s... View all feedback.
People always tell me how great chipotle is. he had a fund header for the school of my life. So I thought I'd try again. the food was a bit salty and dry. service was very slow and not so friendly. In summary, I'm probably not going back. too many other options near that I think are better.
Placed an online order today but when I went to the store to pick up my food, my order wasn't there. No big deal just figured they were running behind. An employee asked for my name and said she didn't have it in the system. I showed her my confirmation email which has the store, pickup time, order details, and confirmation number. Employee said she still couldn't find it. So another employee came over and said they don't have it and there's nothing they can do. But the money was taken out of my account and I clearly have a valid order. Never offered any more help. Said if they made my order they would charge me again. Avoid doing online orders here, something seems suspicious. Hopefully corporate can refund my $30.
I'm really starting to dislike Chipotle. It seems that every time I go there they're out of one thing or another. This time they didn't have the fajitas and it was going to take 10 minutes because they are already cooking something else on the grill. This is after I waited 20 minutes in line. The chicken was burnt and as usual they gave a small portion. I believe that their quality and quality control has dropped drastically since they first started opening up in the area. I don't know if it's covid or something else but I don't plan on going to this particular store again. I'll try the Chipotle in Boca and see if they are any better.
This location has gone wayyy downhill. Do not order online. 10/10 times our order is wrong. Missing toppings or in numerous cases missing entire bowls. The worst part is, when you talk to an employee about it they are super rude. Quality in their food as declined dramatically along with their customer service. Absolutely will not return to this establishment. Especially since there some great new places around there
Online orders only. Still have to wait when you get there, if you're not present when they call your name, your order will not be made. Hard working employees, extremely understaffed and chaotic.