The Glasshouse Edinburgh

After reading beautiful reviews about the afternoon in the glasshouse, I booked the scottish afternoon tea' for 2 as tasty bites for my daughter-in-law 30. birthday for her and my son. when I was in edinburgh the week before, I called and paid for in advance. Unfortunately, on the day my daughter-in-law, who was 32 weeks pregnant, was uneasy and not able to travel to edinburgh so that the booking had to be cancelled. I asked the service manager at 2 locations by e-mail if a refund would be possible. if I had not paid, there would have been no problem about a refund, and the hotel would have just had to confirm the cancellation that I would certainly have happened from time to time. I had a first answer from the service manager said he would look into them, but on a second email per week later, I still have to have an answer or a refund. I guess last minute cancellations must be annoying and expensive for hotels, but sometimes they are completely unavoidable. Top tip not for services prepayment unless they have to!

My mother saw this restaurant on a list of the best afternoon tea in edinburgh, so we booked a table. I wish we hadn't. the sandwiches were clear in a refrigerator and were very cold, and the fillings tasted unseasonal. the brot was sponge and bland....The apron came without camouflaged cream and some of the foods on the stands simply do not match the description on the menu, or simply cannot be found. the real tee was nice to drink. although the view of the restaurant is beautiful, the atmosphere is sterile and unpleasant, a bit like in an airport. we will not come back.

We have booked the restaurant for a birthday meal. we arrived with a 90-year-old flyer lady and introduced a wheelchair to bring my nuts into the taxi. at the arrival was a woman who did not visit the hotel, broke out and sat in the NUR wheelchair that belongs to the hotel! (5 star? the doorman was extremely abrupt with my wife when she advised that we were looking for a pre-booked wheelchair. as a result our taxi meter went up and my older mother was disturbed. the service manager gave 10 pounds in the direction of our taxi fees, but in view of the stress caused, I would have thought that a full refund would have been more contemplative. during the booking of the restaurant we asked to sit with a beautiful view. we sat at the table and saw a corridor down. not only that, the hotel is so badly designed that we had to take my mother through a labyrinth of lifts, including a personal only lift to reach our goal not very 5 stars when your disabled? the culinary experience was just as bad. it was very slow, small in portions and eat and drink overpriced for what they receive. I had fish and the next day I had severe illness and diahorrea. I should have reported it to the health inspectors, but I was too weak and could not be disturbed. I'll never be dining again! on the plus side the reception staff were very attentive, but the waiting staff needed to retrain and possibly better speak English. I am sure that the administration will either ignore this review or post its standard response, I am sorry that you visit was not happy, etc. etc. why not act on the kritiken instead of on standard responses. it can show that as a company they activities care! you are not evil star!

Booked in juli to come in feb for afternoon tee .... looked on line for the menu and it appeared delicious and very excited! Imagine our effort to find it had changed tho not on line?! very disappointed to be given aubergine sandwiches, a...Schmuck of carrot cake without topping, which actually tasted more like zimt if they have allergies, check the day by wrestling!

We could not fault the whole experience. We were greeted and shown to the restaurant, which was a lift and a walk through the whole hotel, which only made us wish we had booked a room. We were here for a pre-theatre meal, so it...was quiet at the time. I had noted on the booking that my partner was lactose intolerant and we have never been more catered for. They had already spoken to the chef and decided what they could offer us. This is rare, usually its a lot of backwards and forwards when ordering. The staff were so helpful and professional. We also really enjoyed the music. We had calamari and a terrine to start. With duck and a mushroom polenta stack (vegetarian) for mains. we were also served with gorgeous bread (i forget the flavour but nothing like I've ever had) and an amuse bouche which was a spicy tomato soup. Also the price for these 2 courses was reasonable £18.50 per person. Maybe slightly larger portions would be preferred, but i understand fine dining isn't this way most of the time. Recommended and will be visiting again. I wished we could stay longer and we really want to book a room next time!