Brio Italian Grille - g Heights

I can't believe a reservation was even taken the same day that we were coming there. we get there the doors are locked and there's a sign saying this location has been permanently closed as of today! Absolutely insane! It was my birthday dinner with friends that I haven't seen in a while, even had my free birthday dessert and different coupons that have been sent to me which doesn't matter I would've came either way, but the same day! not even getting any type of email saying this location is closed,we need to cancel your reservation or switch it to another location...nothing zero so unprofessional???

Vanessa was very very accommodating, and friendly. Definitely One of the best servers I’ve had at a restaurant lately.

While the atmosphere was pleasant, the service was horrible, half of the restaurant didn't have any heat, the food was subpar and it took tooooo long to be served. In fact, the waitress forgot to put my food order in! When I brought it to her attention, her excuse was they had to make the risotto from scratch and it takes a long time to prepare. This was unacceptable because there were 5 people in our party that ordered after me and they got their food! Then I asked for them to just put it in a carryout because all of the other members of our party had finished their meals. Then I get the food home and I was immediately disappointed because the meal that I paid for was NOT worth what they charged and it was missing the vegetables that was supposed to be with it. Will NOT return to this restaurant, big disappointment ?

The place looks very nice, food was very good, waitresses professional and friendly.

Despite being NYE, the restaurant was not that busy. Our waitress was friendly but not efficient. Food took a very long time, was delivered barely warm and appeared to have been sitting for quite a bit. My husband asked for his to be warmed up and it took another 20 minutes or so for it to be returned. Not a good experience.