Pollo Tropical - Gainesville

The average evaluation of 3.7 shows that Pollo Tropical so far has satisfied the most of its visitors.

What User likes about Pollo Tropical:
Today we were greeted with a huge smile from Allison. She's such a breath of fresh air! She took our order immediately, but did not hurry, she made us laugh and in the few moments of our interaction, she made us welcome. The few employees we contacted were also beautiful. Food came out quickly and hot! Great experience. View all feedback.

What User doesn't like about Pollo Tropical:
2/20/21.Great food. While waiting in the drive thru you could see how 14/20 cars go by across in Chick fil before you. Place with great potential but horrible operational management from corporate.3/24/21 Went today again 35 minutes wait drive thru. Got there daytime left nightime Not other option. Doors are locked and guess are not allowed inside. I feel like they are doing me a favor for selling me their chicken with rice.w black beans. Great overworked staff. Corporate wise they are a disgrace as a business model with an excellent product. They should represent latin community better not as sloppy as they are. Their name is Pollo Tropical not Chicken from the Tropics.