Second Cup Cafe Cie - Gatineau

All around a bad experience. Expensive, Classless staff and dirty environment.

The best iced matcha latté I’ve tasted so far. My family and I had a great time in the place with so comfy

The best iced matcha latté I’ve tasted so far. My family and I had a great time in the place with so comfy

Today we went to second cup les promenades. A piece of glass fell to the ground right next to my little girl. The waitress came to see where this piece fell from and instead of seeing if we are okay and that the little one hasn't touched herself. She started speaking in English with another customer, telling him in an ironic tone that it fell from the sky. Certainly we understand English, something your waitress may not know and fortunately for us everyone also experienced the scene with us. I don't know if you provide HR training for your staff and if you recruit them on the basis of their soft skills and engage them in your marketing policy in order to maintain mutual respect with your customers and retain them regardless of their color, race,origin and religion, etc. I really doubt it. In any case, I have been a loyal customer but I don't think I will come back or recommend your coffee to my small and large family, friends, colleagues, neighbors...

Quel bel accueil, personnel chaleureux, café goûteux, merci!(Translated by Google)What a warm welcome, warm staff, tasty coffee, thank you!