Primo Italian American Cuisine Reviews (5886)

A restaurant without a rating is almost like a beer garden without a guest. Menulist has collected all reviews for Primo Italian American Cuisine so you can get a picture based on the opinions of other visitors. So far, there are 5886 opinions found on 5 pages. The average rating for Primo Italian American Cuisine is 4.4, which means guests have a very high opinion of this restaurant. Help our community with your review through our rating system.

Overall Total Score

4.4 out of 5

Impressive | 5886 reviews

Reviews from various websites

All reviews for Primo Italian American Cuisine from all websites. The restaurant offers good food (4.4 stars) and is one of the best restaurants in Gurnee.

anthony-velardi

21.01.2024 - 07:38

Recently had a branch outing at Primo. Made reservations and they were flexible and accommodated a special request. Megan was an awesome server and provided exc...

dac-jal

21.01.2024 - 07:38

A very nice restaurant, fine dining the least. The ambience is very calming. The staff are very friendly. Our server is very hospitable and even gave a free des...

sergelato

21.01.2024 - 07:38

It was my first time at Primo, and I truly think it needs more attention. We came in on a Friday, and were immediately impressed with their menu. Tons of option...

ranita-railey

21.01.2024 - 07:38

Atmosphere was nice. I was there for a birthday celebration, there was 12 in our party. Appetizers and drinks were delivered promptly. The crab cakes were aweso...

Last update : 21.01.2024

We were looking for a Grayslake restaurant to celebrate my friend's birthday, and a friend of us called us Primo! I have to say as soon as we went to the restau...

Last update : 18.04.2023

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4.3

Online table booking

4.3

Online table booking

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"What a shame! So very unprofessional service during the holidays. Let a customer hanging on a New Year’s Eve order. The owner did not take accountability for inconsistent communication in their website and order system. I placed an order for New Year’s Eve dinner. The restaurant said they disclaimed orders where for Christmas. Their confirmation email came to me 2 weeks before Christmas when I placed the order with pick up information for dec 31st. I did not notice the dec 24th date below the ordered dishes in much smaller font. The owner said they called me in Dec 24th to pick up the food. My phone history shows no calls except for 2 numbers from friends. No voice mail. No text message. No email to say ‘we are sorry we cooked your order but it was not picked up’. But what shocked me was the owner main concern was to make sure to say it was my mistake. ‘You made a mistake’ she said. I was the only problem she had. And she ‘could make the order but would have to charge me again because they already cooked the food the week before. In her words ‘it’s about checks and balances’. Yes, it was. I am sure restaurant owners are under tremendous stress and hardship. But that is a sure way to lose more business. Make your customer feel bad about a shared mistake. In my ‘balance’ of Primo: I paid for a New Year’s Eve and had to scramble to find an alternative because I was misinformed and made feel terrible for ruining my family’s plans. She called me to send my husband back to pick up the dinner. Too late. My night was ruined even more as she again took the opportunity to say I made a mistake. Don’t I realize that?! But the mistake of ordering at Primo I’ll make no more."

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