Ikot Icream Desserts - Hayward

We went on a Sunday afternoon, it was not busy at all. Walked in to a staredown from their employees, not one of them greeted us hello or asked if we had questions about the menu.They were sold out of (or didn't have) half their menu items, which included the ube ice cream/taiyaki that we went there specifically for. We were told it was being refilled but they didn't offer how long it would take, so we ordered a fruit soda instead that was overly sweet and just okay. We saw customers a short while later with the ube taiyaki, so clearly it wasn't all that long to be refilled...Overall, customer service definitely needs improvement. But I'm willing to go back to give it another try.

Ice cream and waffle are good. My issue and what will limit my visits here are that I always have to ask for a fresh waffle. Many times they give me a cold waffle that has been sitting out and is not fresh and does effect the quality of the taste. The last time I visited the waffles they gave us were cold/stale. When I touched the waffle I asked the guy is this a fresh waffle? He says, yeah it has only been sitting out 10 min . I gave him a look like really . Then he says, okay, 20 min . I gave him the same look again and asked if we could please have a fresh waffle. He said, it will take like 6 min . I 'm like okay . What 's the problem with waiting 6 min for fresh food that taste better???!!! There wasn 't a line and even if there was a line I 'd wait for fresh food. I enjoy their ice cream with waffle I am just tired of having to ask for fresh food.

3.5 stars for the overall experience! SERVICE Was a bit strange trying to navigate through ordering and after ordering. We placed an order over the phone and they weren't the most helpful. They remained quiet on the other end and we had to say hello? A few times because there was no active response. Then when we arrived to pay, they started to make our drinks, however, they couldn't remember what size we ordered and just gave us whatever cup they had available. My sister ordered a large of her Italian soda and they put her drink in a medium cup and didn't say anything until we noticed our cups were the same size. She went up to the counter to compare her cup to the sample they had on display. Only then did they say they ran out of large cups and asked if we wanted a second cup for free. FOOD What makes this even more disheartening is that the food drinks were tasty. HOWEVER, some parts of my food were burnt. Not much but along the sides of the hotdog waffle stick. The cheesy cheese waffle (which was my absolute favorite) wasn't burnt. Apparently, their waffle sticks are a hit or miss with the burning. Not sure if I'll be returning, but if you decide to stop by, the waffle sticks are great! The orange cream milkshake I had was really light and tasted delicious. Kinda like drinking a cloud, lol.

Went there for the first time last night and they didn 't have anything available besides milkshakes and the taiyaki soft serve. Maybe it was the time of day? It was at 715 and they close at 830. They had sticky notes for everything they didn 't have which was about half of what they offered. The one note they had that I thought was hilarious was Coming Soon, Maybe not for their snowflake ice cream. At least they 're being honest right? Also their cup says TikTok, but the place is called iKot iCream? Maybe new ownership? Very confusing. For place to be almost 5 stars I would 've expected so much more.

Came by for the first time and wanted to try something cool on a hot AF day! This place is pretty close by and across the street from buffalo bills (which has now closed so sad). Ordered the ube and chocolate taiyaki along with the waffle corn dog. Got my ice cream and will admit they were awesome! The waffle was also nice and crispy! I downfall....they forgot to give me the waffle corn dog :