Jack In The Box - High Ridge

I swore the High Ridge Jack in the Box-Petromart about a year ago, because the whole experience was really bad. Since I don't buy gas there, I've given Jack another chance and deleted my previous review. I'm just using the drive. The service, waiting time and food has improved. I guess the time for me has changed this place. Looks like a new round of work? s are here now. I'm just here for the Tacos and Pommes as they're my favorite thing to Jack. One day I went twice, and I said the lady in the window and I suppose a manager as satisfied I was with my job and service. Please stop the good work! I note that the opening hours are from 8 to 8 Monday to Saturday. I'm fine. Take off Sunday! Just make good tacos for me! Thank you.

When this place opened, we were so excited, but it is constantly downhill to the point, we drive about 25 minutes to a trusted place if we really want Jack in the box. Over the years our order is rarely correct. You wait in the drive thru for over 20 minutes. Mostly even if there are only 1 or 2 other cars. At the beginning of this year I noticed a new group of managers and employees and it was good for about 2 weeks. I once stuck in the drive thru because I guess they have closed, but nothing on the drive thru order box so that the person was not moved and I could not order back. I was once accused of lying about not getting a salad. $40 order, but I lied about a salad. You wouldn't return my receipt. My complaint to companies went unanswered. Like my call to the place itself. Must be a massive overhaul to regain any kind of loyalty. The elimination of Bacon-Cheddar wedges was also a great disappointment.

The staff is rude and untrained. They always mess the order up. And 90% of the time they are closed or out of food stl Jack needs to be put under investigation by corporate this is crazy who in their right mind would close a restaurant at 7pm on a Saturday night the day before a holiday! And then when you call they answer and hang up on you! This place needs to be closed for good or all new staff! They have someone apply that has experience with Jack in the box but won't hire them what kind of company would do that! Update: all they send is a link for you to fill out. This is crazy

This place should be shut down and never re opened. First off any review that?s more than 1 star has to be a lie. I?ve been trying to go to this location for years. Every time. They are closed. Simply turn u away or they are out of most of whatever u want to order. They say there open till 7 pm now. What fast food place can survive being open till 7 pm none. Shut it down. So I been trying to get a taco from here 5 times. First time. I pulled up they said hey we aren?t taking drive through or walk in orders just door dash. Turned me away!!! Then every time I tried after words they are closed well before 7 pm. Saw all 4 employees in there today just partying with locked doors and a blocked drive through. It was an hour before closed. Then when all the stars align and they do take ur order be prepared to wait at least 20 minutes to get through the drive through. Slowest fast food I seen since Steak ?n Shake. I?m not being hard on them , like oh it?s covid they are short staffed. No no no. They have sucked since I been going to this place. Please shut down or corporate please step in and manage this place. I?m sure it?s one of your worst operating store in the region do something!!!

We frequent this Jack In The Box and have always had good service. This time we ordered 10 tacos, 1 Jumbo Jack and onion rings. We sat at the pick-up window for 12 minutes. When we got home we found that the Jumbo Jack was plain, nothing on it. All 10 tacos were burnt and none had lettuce; a few didn't even have cheese. When we called the store the number goes to a FAX machine. I guess they will blame it on Covid and the lack of help. Why not just shut the place down until it can actually provide edible food!!!!