El Pollo Loco - Feedback

What gillcardsandbeyond doesn't like about El Pollo Loco:
Only reason I even go here is because is near my house. The people that work here always seem unhappy and don't know anything about customer service. The new placement of the new kiosk is annoying and no one is ever at the register to help. They see you, don't welcome you, and ignore you. They get mad when you ask for help. Going to try and avoid this place and drive a little further. The receipt don't even have the... View all feedback. What Brown Bunny likes about El Pollo Loco:
I came to this location w/ my hubby to eat a chicken tortilla soup and a 2pc meal combo .Let me tell you that the customer service with Juan was awesome and the food was fast and very good quality, the chicken was just right and all the food was hot .I've been to other Pollo Loco locations and the food is unevenly hot and the tortillas are always hard on one side and kinda soft on the other , chicken always burnt an... View all feedback.