Kealba

I'm very disappointed with this place my family n parents always going there now n then n we always like the food n the services n how they treat ya.. n were a member there always n the kids n u only get a free ice cream.. wow. Well 2nite didn't feel right n was upsetting when I walk in n went to go seat down where my family was got told not to seat there as that a booking tablet but then it was the tablet where my mum book, then a lady comes with food that wasn't ours n try tell us that it a tablet number n check our receipt n I like I know what I ordered but nope wasn't happy with that then all our food came out n it was yuk food n cold n not nice at all don't feel well after it.... n there didn't then bring my order that i order agian coz there fogor about it n try say will u like ur money bk.be told that my kids was hurting kids n I turn around said yeh k I sort him out he got special need n then the man turn around said that more to look after him. Which I find that very rude n upset.not nice treat special needs kids. N u look at everyone .kids running around climbing up things aswell. Not happy at all.

I was really disappointed with the service here. From the moment we walked in it felt unwelcoming.There were 6 of us who were shown to a table and then left. While staff stood around loudly chatting and joking, we waited for someone to take our order.Due to our table being big enough for 10, no one say the QR code on the other side of the only napkin holder. No one who worked there thought to mention it.The meals were very slow to come out despite there being hardly anyone else in there. They were, however, overpriced for a venue like this.The kids meal came with a drink in a flimsy plastic cup and when our 2 year old spilt it, 2 separate staff members looked as the walked past. Seeing us try to mop it up with napkins. No one thought to offer to help or wipe the table down so we weren't sitting on a sticky table.The pokies area was the worst I've ever been to. People were playing 2 machines at a time, it was small and cramped, people were bashing on the buttons.All in all a very depressing place to be.I had to give stars for the play area, which the kids loved, and for the quality of the meals which was nice. However service goes a long way, and due to the careless attitude of the staff, I won't be returning here.

We enjoy going to kealba hotel. it is clean and the play area of the child is great! I always enjoy eating and their new menu has something for everyone.

Kealba Hotel is a bustling, cozy, and welcoming place that offers plenty of space to unwind and enjoy time with family and friends. The food is delicious—be sure to try their pork roast of the day! There is ample parking available, and a fully enclosed playground for the kids, ensuring their safety while they have fun.

The dining experience was quite disappointing. It started off well with good service, but the food ended up being cold. I only gave it 2 stars, and that's from a 12-year-old.