A&w - Kennewick

This is my Tuesday go to for lunch. 5 plus tax for a papa burger combo. Cant beat that. Ive never gotten the rumblings afterwards, snd everyone in super friendly. More bang for my bucks ?

A@W papa burger, ahhh so good, and if you go the right day, it's two for $11.00 ?. Double meat cheese, and all the rest of scrumptious!! if this burger isn't on your burger must have list for the month, it should be!! That first bite is such a mouth explosion of flavor, of burger goodness that takes you back to the day, when it was one burger on the flat top, and the cook had time to make it such a great burger ??. Great experience, fantastic food, great service, super clean, and fantastic people, rates this restaurant five ??

ABUSIVE GENERAL MANAGEMENT YOU NEED TO GET TRAINING! Besides the luke warm fries and this burned, rubberized Coney Dog, the General Manager at this location is incredibly rude. He also REFUSED A REFUND after telling me to bring the food back!I called to complain, he laughed, pushed the phone buttons so he couldn't hear me, lectured me on why he was rude and rushing us in the drive thru (they were not busy) and hung up on me! His only response was that I could bring the food back for a refund. Which is what we attempted....but he refused to refund us and told us to leave his store, because we were harassing him!?I feel harassed by him! His behavior was worse than a toddler and the food was something that NOBODY should eat....was it even a hotdog??AVOID THIS PLACE, UNLESS YOU WANT RUBBERIZED FOOD AND POOR, ABUSIVE TREATEMENT!

Hamburger meat was many times saltier than pickles and talked to the manager on 2/14/23 swing shift letting him know issue and he said that if you don't want salt on your food you have to tell them when you order your food. I have never had to do that and I was an a&w customer for over 40 years. Family and I will not be coming back for a&w or Kentucky fried chicken food at the Kennewick avenue location.

Unbelievably rude staff. They insisted that I go park while they made my food. Nobody likes doing this. I pointed out that there was nobody in line beind me and there was no reason to go park. The employee at the window told me I have to go park because they 're on a timer. I 'm assuming there is a reason for the timer and it 's not to see how fast you can park the customer somewhere else. The employee offered me a refund. I told her i didn 't want a refund, i just wanted my food. She then told me then you 'll have to follow the rules . Now this is a rule??? She summoned the manager who had every bit as snotty of an attitude as the employee. The manager then insisted I move my car, I again protested and she also offered me a refund. Again, I said I don 't want a refund, I want my food. Eventually, I moved as it was clear they weren 't going to make my food until I did. Once I did move, I got out of my car to look through the window because now I didn 't trust them not to mess with my food. Now, instead of making food, the entire staff was Huddled in the kitchen laughing and joking, presumably about thus encounter. 1st I have an issue with being parked when there is nobody in line behind me. They 're clearly circumventing the rules themselves by moving cars along without this food to appear as though they served people fast enough. 2nd I have an issue with the terrible attitudes of the employees and manager. 3rd ... the fact they were all laughing and joking about this, made me very nervous about the quality of the food. I decided I would take that refund after all. I will not go back to this place and I would highly recommend anyone considering them look at going to one of the multiple fast food restaurants within a stone 's throw of this place. There is a reason there is no line to wait here. These employees are going to put the owner out of business at some point. Covid is not an excuse for poor customer service.