The Gatehouse, Hungry Horse

That was the first time we've been here for a few years. we went to lunch and had a really good experience, it was clean in the did felt it untouched. the staff was really polite and very helpful the service was prompt and the eating was nice pub grub. we went on Thursday and got two meals for £10.95 fab! I think they're doing another deal every day.

4 stars because of other people's experiences. I had the sizzler (half chicken and chips) not on a skillet though which was a shame. 2 kids meals, pizza and nuggets both fine. The issue was some uncooked chicken on a meal and the sausages looked like coal, rare steak cooked medium. Otherwise the rest of the party enjoyed theirs. Cheap and cheerful, check your chicken though .

Absolutely awful. Tablefor11 booked but only 10 seats, were begrudgingly given an extra one. Table dirty on arrival. After order placed at bar, 2 meals were unavailable and had to change. One steak had to be returned, much too blue and the rest of the diners had finished before it was re served. Only half cups of tea served and soft drinks were under filled. The dirty plates were still on the table when the desserts were served. The service was a disgrace. The gents toilets were out of order so they were using the disabled facilities. I am a disabled user and used the loos. My god it was disgusting and dangerous. The floor was under water around the pan and sink. The slip hazard being very high. The cost of the 11 x 2 course meals and drinks was far too much for the conditions and service. We will never go to the Gatehouse again!

Been here 4 times now over the space of 3 weeks. Everytime me and my partner order anything it's either not available or we get what we order/an alternative, the issue is even when we do get any food it's never complete!! When we ask to have everything we are paying for on the plate we are greeted with arrogance or avoidance, and then ignored so whatever we do have food wise is stone cold by the time we may get our order correct which doesn't always happen! Waiting upwards of an hour with incomplete or wrong food orders left with us while we sit waiting. We wouldn't mind if while we pay for order we are told that things are unavailable regarding anything they do tell us is available. But they don't. I have worked as a chef in the past and always make sure customer is happy however they don't seem to do it here tbh. Very dissatisfied

Will not be returning. Menu items we wanted were unavailable on the app. Then we decided something else. Was waiting 15 minutes before someone approached and told us there is a 45 minute wait on food. Then 5 minutes later (20 minutes after ordering) someone approached and told her our drinks were unavailable. Sat near the kitchen and the stuff that came out the waitresses mouths was awful. Also heard a customer ask for a takeaway box and waitress didn 't stop walking and shouted hang oooon . Food came quicker than expected after 25-30 minutes. Chicken was white with zero colour or flavour. Ordered with BBQ sauce after a choice of Texas or Korean sauce and was passed a bottle of BBQ sauce. Chips were either soggy or undercooked. Corn on the cob was bland. Burgers were bland and messy. Also there was food and dirt splashed up the wall near the kitchen. There were loads of dead flies in the light. And the table was not cleared so we ate with other people 's dirty glasses on the table. Marks all over the walls. Wonky lights. Not usually this picky but after terrible food with awful service, we started noticing everything else.