Firehouse Subs - Kitchener

We went under after an orthodontic appointment. Service was quick, and staff was friendly.

EXCEPTIONAL! I GOT MY WALLET BACK, INTACT! Not only on time, but great sandwiches! I enjoy their food greatly and today I had the most fantastic experience there. Yesterday I bought two sandwiches at around 9pm and distracted I left my wallet on the counter. Not remembering where I had placed my wallet, I looked everywhere I could to no avail. Then today close to 4pm I called the store and the fine gentleman that answered was very polite and told me my wallet was there safe. I drove the 10 minutes to the store and they gave me my wallet back. The two gentlemen told me they are not supposed to accept tips and didn't. All my money and cards where there. They got now a client for life

The quality of food at Firehouse Subs is far superior to other restaurants such as Subway and Mr. Sub. I've visited this location twice now and have enjoyed my meal both times. The employees are friendly and polite, the dining area is clean and spacious, and the menu is extensive. However, I am surprised by how long it takes staff to make each order. If you're in a rush, or on your lunch break, this might not be the most convenient choice of restaurant.

They are alright, I don't think they had the same quality that they had before covid, but that's my opinion. The brisket sub was a little heavy.

Was visiting the area this afternoon around 5:00pm and stopped in to get a sub, was on a time limit so this was our option we had time for. When we arrived we were informed that there was no lettuce in the building… no lettuce at a sub shop that has lettuce on all but like two of the subs…..Fire house subs aren’t exactly the cheapest so we requested a discount or something for the inconvenience to which the workers said was not possible. My S/O then requested bacon instead and one of the other cashiers said that was do able. (Thankfully as again these subs aren’t cheap !!! The girl that was at the cash was not the friendliest… any questions we ask she answered in a very unpleasant unwelcoming way. As if we were annoying her every time we inquired about something. She even spoke this way to another girl that was working with her…. Felt bad for her coworkers. Overall I think next time I’ll just go spend my money else where as this experience has made me not want to come back to this location.