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Contribute Feedback What Stephanie Lowry likes about Altapura:
Great stay at Altapura. The rooms were perfect, we had a lovely view of the slopes. It was a good location, ski-in-ski-out but a little walk from the town for the evening time, however they do offer a shuttle, I enjoyed the walk there and back. Nice ambience in the bar area in the evening time, always a fire burning nicely. Breakfast was nice, we did not eat in any of the restaurants for dinner. Pool and spa were bea... View all feedback.
What Max Harper doesn't like about Altapura:
Pretty shocking stay. However, the service and support dealing with my complaint is the worst I have ever received. I won’t go into all the details all I will say is there is a reason there is 35 one to two star reviews in under a year. It seems the majority of the 5 star reviews are from 4+ years ago when there was different owners. Save yourself the cash no chance this is a 5 star hotel. Rooms: 1 Service: 1 Locatio... View all feedback.
Great stay at Altapura. The rooms were perfect, we had a lovely view of the slopes. It was a good location, ski-in-ski-out but a little walk from the town for the evening time, however they do offer a shuttle, I enjoyed the walk there and back. Nice ambience in the bar area in the evening time, always a fire burning nicely. Breakfast was nice, we did not eat in any of the restaurants for dinner. Pool and spa were beautiful. Rooms: 5 Service: 5 Location: 5
My opinion is mixed on my stay at the Altapura because when the prices are high the expectations are also high. Having a little experience in a 5-star stay, I found some positive things and others frankly to be reviewed quickly: location rather good, the facilities are correct without wow effect either (olfactory identity of the hotel, decoration). A lot of disparity on the service side, that's the problem... some people are gems and others border on lack of respect. The 2 restaurants are OK but a little expensive, the young valet is exceptional. Decent breakfast. We are more in a 4 star than 5 star despite a high price. Adding 4% tips to the final invoice, indicating that it is optional, is simply unacceptable for this standard. If I have to thank an extra service I do it to the person in question! Rooms: 4 Service: 3 Location: 4 Hotel highlights: Great view
Rooms: 1 Service: 1 Location: 1
Perfect holiday with the family. Rooms: 5 Service: 5 Location: 5
Very nice experience in a neat decor. Attentive service. We were pampered with a smile from reception to departure, including the concierge, the spa, breakfasts and meals as well as departures/arrivals on the slopes. The rooms are spacious, well soundproofed, the bedding is top notch and the spa brand products were appreciated. Only one downside: the hotel restaurants which are very expensive for classic cuisine. Instead, try the resort's restaurants without forgetting to make a reservation because they are packed. Rooms: 5 Service: 5 Location: 5 Hotel highlights: Great view