China Wok Reviews (527)

Reviews

A restaurant without a rating is almost like a beer garden without a guest. Menulist has collected all reviews for China Wok so you can get an impression based on the opinions of other customers. So far, there are 527 ratings found on 1 pages. The average rating for China Wok is 4.2, which means guests have a very high opinion of this restaurant. Help our community with your review through our rating system.

Overall Total Score

4.2 out of 5

Impressive | 527 reviews

Reviews from various websites

All reviews for China Wok from all websites. The restaurant offers good food (4.2 stars) and is one of the best restaurants in Lewisville.

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"I had gone to the farmer’s market in WS this morning and spent all my cash and found that I had left my debit card at home, but had my wallet and DL. I came to the Lewisville store; a place I go weekly and asked one of the managers whether or not they took checks, explaining my dilemma about my cash and card. Before I could tell him that I had my wallet, he immediately told me that without my ID that he definitely would Not accept my check. Although he had been helpful to me in the past, when I asked him how many times he had seen me in the past, he denied ever having seen me at all and was so negative that I left and spent my money elsewhere. I did however stay in the parking lot long enough to write a complaint in their reviews and within ten minutes I received a response and an apology as well as an offer of a phone number to call to discuss. I did so and I was told that I would hear from the staff that day. A couple of hours later I got a call from a manager by the name of Jessica who discussed the situation. I received an apology and an incentive to continue shopping at the Lewisville store. We all make mistakes, but it’s how mistakes are handled that shows the value of your local team players and whether or not they care about you as a customer. Jessica stepped up to handle a situation that another player had failed with. He, apparently never learned about the Not responses, for in his first three sentences he made assumptions and told me he (would not),(could not) and (did not) have any options to help me, relying on “policies “ as an excuse for his failure to see me as a valid customer. She also explained that the coupon/discount card would have identified me, as well as my id, options that weren’t offered by the first team member, in fact, he never considered. I hope that this team member will learn the difference between a team player and a team member. I already knew who Jessica was as she shows she knows the difference between a member and a player in her outward appearance and personality. She reiterated her commitment to professionalism in how she handled the call. She and others like her keep customers shopping as they know how to retain customers by knowing the difference between team members and team players."

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