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Contribute Feedback What User likes about Saltgrass Steak House:
My party of 8, including 2 babies, visited the restaurant on 5/9 to celebrate Mother's Day. Despite a 30-minute wait, our server Karson made the experience exceptional. He was incredibly courteous, friendly, and efficient, making every interaction enjoyable. His quick service, sense of humor, and expertise were truly commendable. While the food was good, Karson was the highlight of our dining experience. It's importa... View all feedback.
What User doesn't like about Saltgrass Steak House:
this place is a no go! our were what under cooked still pink! I had the fried chicken that my child had the cheeseburger slider, and on top of that eat. what.cold, it has made us dare to get close to a gour our food after ordering so in the middle time that I ordered an salad and that took about 35 of kitchen too table. only a terrible experience. I will never go back View all feedback.
This place is a no go! our were what under cooked still pink! I had the fried chicken that my child had the cheeseburger slider, and on top of that eat. what.cold, it has made us dare to get close to a gour our food after ordering so in the middle time that I ordered an salad and that took about 35 of kitchen too table. only a terrible experience. I will never go back
My wife ordered a well done Filet . The first steak came out medium rare. We sent it back , second steak came back still medium rare but now all fat. The manager came to table and she agreed that it was a bad steak. She took the steak away and less than 2 minutes the same steak now was medium well (still pink). I asked the manager if they put that same steak my wife had just touched back on grill. She said yes they are allowed to do that since they have 2 grills, UGH! I am reporting to the health department. If you eat there hope you get the clean grill. I will never be back!!
Worst service I’ve ever had at a Saltgrass Steak House. Just a horrible experience. The food wasn’t good either. I was so upset and had so many complaints I forgot to take pictures. The cook was so rude to my daughter. He refused to cook her steak well done. We were told they could make bread because we came in at 8:00 but after our meal was served some hard bread was brought out. Broccoli was terrible, not steamed after requesting it very tender at time of ordering. We paid our bill and even left a tip. Just take my advise and don’t go.
Food was good waiter was on top of everything. It made date night pleasant for Mrs. Vaughn and I.
They totally have forgotten customer service. Their workers are rude and do not care. They claim they are understaffed and use this as an excuse for their terrible attitudes. We are Landry members and that doesn’t matter. They lie and blame the costumers. Just shut down in Longview and take this terrible business elsewhere. If you want to eat there, don’t waste your time. Find a good restaurant who still cares about its customers. Salt grass isn’t it.
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